Account Development Representative

Overview

We are seeking an Account Development Representative to build and grow customer relationships and generate new business. This role combines sales, account management, and customer service responsibilities. You will manage a portfolio of customers, identify opportunities to increase sales, respond to inbound inquiries, develop new business, and guide customers through the ordering process from initial quote through completion.

This is a hands-on sales role where you will be responsible for both growing your accounts and managing the customer experience from initial inquiry through order completion.

Key Responsibilities

• Manage and grow sales from an assigned customer base
• Build strong, long-term relationships with existing customers and identify opportunities for repeat and additional business
• Respond to inbound customer inquiries through the website, phone, and email
• Develop new business through outbound email marketing, follow-up, and other sales activities
• Understand customer needs, recommend appropriate solutions, and prepare accurate estimates and quotations
• Follow up on estimates and sales opportunities to answer questions and close sales
• Convert qualified opportunities into accurate customer orders and ensure requirements are clearly documented
• Guide customers through product selection, specifications, artwork, pricing, and timelines
• Maintain customer communication from initial inquiry through order completion
• Identify opportunities to recommend additional products or services
• Maintain accurate customer, estimate, sales, and order information in NetSuite
• Meet established sales, account growth, follow-up, and customer service goals

Internal Coordination

• Work closely with Customer Care, Graphics, Production, Procurement, Shipping, and other departments to ensure customer requirements are understood and orders move efficiently through the process
• Communicate customer expectations, specifications, timelines, and changes clearly to internal teams
• Coordinate with internal departments to resolve customer questions, order issues, and potential delays
• Follow up on open items and help ensure customer commitments are met
• Support shared team responsibilities as needed

Qualifications

• 4 years of sales, account management, customer service, or similar customer-facing experience
• Strong verbal and written communication skills
• Strong follow-up, organizational, and time-management skills
• Ability to build customer relationships, identify sales opportunities, and close business
• Strong attention to detail and accuracy
• Ability to manage multiple customers, opportunities, and orders in a fast-paced environment
• Experience with CRM, ERP, or order management systems

Preferred Qualifications

• Experience in large-format printing, commercial printing, signage, promotional products, manufacturing, event products, or a related industry
• Experience selling products or services requiring customization, quoting, and coordination with production
• Experience with NetSuite or a similar ERP system
• Familiarity with print products, materials, finishing, artwork requirements, or production processes
• Experience managing customer accounts and growing sales within an existing customer base
• Experience with outbound email marketing or other business development activities

Work Environment & Expectations

• Fast-paced environment requiring strong organization, attention to detail, and adaptability
• Manage multiple customer accounts, sales opportunities, and orders with timely follow-up
• Professional and effective communication with customers and internal teams
• Collaborative approach with Sales, Customer Care, Graphics, Production, Procurement, and Shipping
• Willingness to learn products, processes, and systems and adapt to customer and business needs

Additional Information

• This is a full-time, onsite position based in Garden Grove, CA
• Monday through Friday schedule
• Salary range reflects expected base pay; final offer depends on experience and qualifications
• Commission opportunity available in addition to base salary
• Premier Print Source is an equal opportunity employer.

Benefits

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement plan with company match
• Growth opportunities within a growing company
• Additional company benefits (details will be shared during the hiring process)

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $40,000 - $50,000