What are the responsibilities and job description for the Patient Relations Specialist position at Premier Plastic Surgery Partners LLC?
Position: Patient Relations Representative
Schedule: Full time, Monday – Friday
Position Summary:
The Spiegel Center is looking to expand our internal sales force! This position includes a competitive salary and wonderful working environment with friendly and talented colleagues and inspiring patients.
The Patient Relations Specialist is the primary point of contact for all initial communication with the practice. In this role, you will convert leads into appointments for consultation with providers. There is no cold calling. You will be contacting potential patients who have expressed interest in procedures and booking appointments. You will be coordinating all incoming phone and email requests, searching for potential sales leads, and booking appointments for the practice.
The ideal candidate will be a motivated team player with outstanding communication skills, a positive attitude, and an excellent work ethic. A great phone voice, professionalism and patience are a must! Interest in the aesthetic/cosmetic surgery industry is a plus! Candidates with previous call center, sales, and/or customer service experience are encouraged to apply.
Primary role duties include (but not limited to):
- Answering incoming phone calls and online inquiries
- Logging patient demographic and inquiry details in our CRM system
- Scheduling appointments and following up with any "no show" clients
- Distributing all incoming leads to patient coordinators
- Receiving payment for consultation fee
- Following up with leads and existing patients to ensure customer service satisfaction
- Maintaining thorough, up-to-date knowledge of our products and procedures
- Greeting and assisting walk-in customers and treating all clientele with courtesy and respect
- Adhering to all company policies and procedures
- Ensuring potential patients are aware of any promotions
- Contacting existing patients with specials and promotions
- Assisting with all tasks required to grow the practice and improve patient experience
- Keep office tidy and provide general administrative support to meet deadlines in a fast-paced quickly changing environment
- Have a proactive approach to problem-solving and strong decision-making skills
- Anticipate patients and practice needs and much more!
Qualifications:
- Sales experience
- Excellent written and verbal communication skills
- Highly organized with an ability to learn quickly
- Proficient with Microsoft Office software and the internet
- Professional and personable demeanor
Benefits include a competitive salary plus monthly bonus structure based on scheduled consultations, fun and professional work environment, health, dental & vision insurance, life insurance, paid time off, paid holidays, 401K, aesthetic and surgical services, and building a career in a world class medical office practice.
The Spiegel Center is an equal opportunity employer.