AR/CS Representative

Salary: $20.00-$22.00 DOE

Location: Silverdale, WA

Schedule: Full Time Monday-Friday 8am to 5pm

Job Summary

The AR/CS Representative is responsible for delivering high-quality customer service to external customers by providing information about products, pricing, availability, and order status, while also supporting the accounts receivable (AR) process. This role includes processing orders, resolving customer inquiries and concerns, managing billing/payment issues, and collaborating with internal departments and external business partners to ensure a positive customer experience and accurate account management. 

Essential Functions:

Customer Service

• Manage a large volume of incoming calls and customer service inquiries
• Provide accurate information about products and services, answer questions, and resolve any emerging problems
• Process orders, modifications, and returns
• Address and resolve customer complaints promptly and professionally
• Maintain records of customer interactions, transactions, comments, and complaints
• Gather customer feedback and provide insights to improve service quality
• Other duties as assigned

Accounts Receivable

• Process refunds and credit memos 
• Process and apply incoming payments to customer accounts accurately.
• Support month-end closing processes and generate AR reports as needed.
• Collaborate with internal departments to resolve account or billing issues.
• Maintain accurate records of accounts receivable transactions
• Investigate and resolve payment discrepancies.
• Send statements and invoices to customers
• Other duties as assigned

Required Education & Experience:

• High school diploma or equivalent required      
• Previous experience in customer support or a related field preferred
• Prior experience in accounts receivable or accounting support strongly preferred but not required (training available).
• Must be efficient in MS Office suite: Excel, Word, Outlook, instant messaging, and internet navigation
• High degree of accuracy and attention to detail
• Strong communication skills, both written and verbal
• Flexibility to multitask and shift priorities when needed
• Problem assessment and problem solving

Work Environment:

• Requires working indoors in environmentally controlled conditions with minimal distractions

Physical Requirements:

• Requires ability to talk and speak through the telephone
• Requires speaking / reading English.
• Requires extended periods of sitting/standing as well as repetitive movement
• Requires repeating the same physical or mental activities over

We offer a full benefits package for eligible employees including:

• Medical, dental, and health insurance
• 401k with company match & immediate vesting
• PTO (Paid Time Off)
• Short term and Long-Term Disability
• Life Insurance and more!

Aftermarket Performance Group (APG) is a fast-growing leader in the automotive enthusiast industry. The company is divided into two divisions – Truck and Off-road and Automotive.  The Truck and Off-road division focus on the wholesale distribution and direct-to-consumer segments within diesel performance (Premier Performance Products, Truck Tech), Jeep and Off-road (Northridge4x4), Off-road Truck (Stage 3 Motorsports, TrailRecon, PRL Motorsports, Adams Driveshaft), and Manufacturing/Proprietary Brands (Grimm Off-road).  The Automotive division includes Wholesale (Launch Distribution), compact performance (RallySport Direct, SubiSpeed, FTSpeed) and Manufacturing/Proprietary Brands.

Candidates must pass a pre-employment background check, and a drug test where applicable, for safety related positions upon hire (please note, not all charges disqualify you from employment).

APG is an equal opportunity employer. This job description is subject to change without notice. This description is intended to explain the general nature and level of work being performed by people assigned to this position. It is not intended to be an entire list of all activities, tasks and skills required of people in this position.