What are the responsibilities and job description for the IT Systems Administrator position at Premier Packaging Corporation?
Description
We are seeking a hands-on and resourceful IT Systems Administrator to manage and support the daily IT operations of our dynamic and diverse team. This individual will play a critical role in ensuring the smooth operation of our Microsoft-based environment, delivering timely helpdesk and technical support, maintaining security protocols, and supporting key business applications. This is an excellent opportunity for someone who enjoys a broad range of responsibilities and thrives in a fast-paced, collaborative setting.
IT Systems Administrator Responsibilities:
1. Helpdesk Support:
Provide first- and second-level support for desktop, laptop, printer, and mobile device issues across the organization. Respond to user tickets in a timely and professional manner.
2. System Administration:
Manage and maintain Microsoft-based systems, including Windows Servers, Active Directory, Exchange/Outlook, and Office 365. Perform routine maintenance, updates, and monitoring of IT infrastructure.
3. Network & Security:
Support network operations, including basic troubleshooting of LAN/WAN, firewalls, and VPN connections. Ensure systems are secure and up to date with patches and antivirus protection.
4. Application Support:
Provide user and technical support for internal NetSuite applications and Microsoft systems, including maintaining system updates. Work with third party vendors or developers as needed for escalated issues.
5. User Management:
Manage user accounts, permissions, and group policies through Active Directory and related tools. Support onboarding and off-boarding of employees.
6. Documentation & Compliance:
Maintain IT documentation, procedures, and inventory. Support compliance with security standards and company IT policies.
Requirements
- Associate or bachelor’s degree in information technology, Computer Science, or a related field, or equivalent experience.
- 3 years of experience in IT support or systems administration.
- Strong experience in Microsoft environments, including Windows OS, Active Directory, Office 365, and Teams.
- Working knowledge of IT security best practices, backup procedures, and remote access technologies.
- Excellent troubleshooting skills with a customer-focused mindset.
- Experience supporting diverse user groups in a small business setting is a plus.