What are the responsibilities and job description for the Front Desk Associate position at Premier Lanes?
Job Description
We are seeking a friendly, professional, and customer-focused individual to join our team as a Front Desk Associate. The ideal candidate will have at least 1-2 years of customer service experience, with a preference for candidates who can work night shifts. Bowling knowledge is a plus, as you'll be assisting customers in booking lanes and providing support for our bowling services. We are looking for a candidate who knows their way around a cash register and can easily operate it. Making sure all transactions run smoothly and every customer is satisfied with the service. Excellent communication skills are paramount to help us continue to delight our customers and provide them with an outstanding experience.
A qualified candidate must also be able to follow instructions and be a successful member of our team. Previous experience is an advantage, and solid math and multitasking skills are a must.
Responsibilities
- Greeting customers when entering and leaving the premises
- Assist guest with reservations, check-ins, and other inquiries.
- Provide excellent customer service, resolving concerns promptly and professionally.
- Handle payment transactions and operate the front desk systems.
- Assist in managing and organizing bookings for bowling lanes.
- Maintain a cleans, welcoming front desk area.
- Ensure smooth guest experiences by anticipating and fulfilling customers needs.
Job Requirements:
- Able to work nights and weekends
- Experience with POS systems and cash registers
- Basic computer knowledge
- Good math skills
- Excellent communication skills
- Ability to effectively resolve complaints
Qualifications
- At least 1-2 years of customer service and POS experience.
- Strong communication skills and a friendly demeanor.
- Ability to work nights and weekends.
- Bowling knowledge is a plus but not required.
- Proficiency with basic computer systems and cash handling.
- Ability to multitask in a fast-paced environment.
Why join us?
- Competitive pay.
- Fun team-oriented environment.
- Opportunities for growth and advancement.
- Work in a vibrant atmosphere with the potential to learn about bowling operations.
How to Apply
If you're ready to join our team as a front desk associate, please submit your application. We look forward to hearing from you!
Premier Lanes - Is part of the Malco Theatres family. These Family Entertainment Center (FEC) feature bowling and fun and games for the entire family.
Salary : $9