Reservations Agent

FUNCTION/PURPOSE OF THE POSITION:

The receptionist will be solely responsible for the scheduling of all guided tours/ activities at

Radical Rides. This includes but is not limited to parasail, jet ski rentals, dolphin cruises,

pontoon rentals, and jet ski dolphin tours. The reservationist anticipates the needs of

customers, suggests activities, and sells retail and photo packs. The receptionist will run charges

through the POS system and help guests with waivers and liability forms. The receptionist is to

make sure the property is pleasing to the eye throughout the shift and maintain clean

bathrooms.

KEY PRINCIPAL DUTIES/RESPONSIBILITIES:

• Adhere to PIMG culture and non-negotiables while providing excellent customer service.
• Properly schedule all guests for activities within our booking system, ensuring proper

date, time, activity, number of participants, and appropriate charges have been met.

Properly open and close financials alongside the supervisor daily

• Maintain waivers, liability forms, and rental agreements daily
• Receive incoming phone calls and return missed or calls voicemails promptly.
• Speak with others using clear and professional language, and answer telephones using

appropriate etiquette.

• Stay in direct communication with the parasail crew to schedule trips most efficiently.
• Sell Photo packs and retail.
• Gather all scheduled groups and escort them to departure areas before scheduled departures.
• Communicate with other concierges on duty
• Escort guests to the appropriate site for activity
• Being prepared to answer any inquiries the customers may have
• Promote a safe environment for customers and employees (non-smoking areas, drug-free property, and ensuring NO intoxicated customer participates in activities).
• File forms, waivers, agreements, boat tests, and tickets at every closing shift
• Know what discounts we offer, and do not offer, and understand the day passes/packages
• Prepared to do refunds and have a good understanding of Club-soft operations
• Perform daily checklist and report to supervisor daily

Guests Interactions

o Encourage, recruit, register, and schedule guests to participate in recreation

activities.

o Promote a fun and relaxing atmosphere for guests.

o Provide information to guests about available adventure products and activities. o

Being able to handle customer complaints and doing everything they can to fix the

problem. Following up on all guest concerns with a supervisor

OCCASIONAL DUTIES:

• Help beach attendants and boat crews with set up and break down
• Assist other employees during their busy times
• Clean workspace/ property during downtime
• inventory checklists

ACCOUNTABILITY:

• Records: Maintaining accurate liability waivers, PWC agreements, boat tests, and rental

forms are filed and kept throughout the operating day. Ensure all charges are put into the POS

system at the time of service and are a correct reflection of the day's revenue.

• Safety: Maintain a safe work environment for customers and employees. Report any

injury to the supervisor and courtesy patrol.

• Customer Service: Providing the best customer service under PIMG

policies and procedures. Premier standards for customer service should be surpassed.

• Dept. Specific: Will be held accountable for any unaccounted or missing funds at the

end of shift. Accountable for proper and efficient scheduling of parasail and dolphin

cruises.

SUPERVISORY RESPONSIBILITY:

• Oversee all reservations of all scheduled tour activities.

EDUCATIONAL REQUIREMENTS:

• High school diploma or greater level of education preferred.
• Customer service experience required.
• Boater license required
• Livery certificate required
• CPR/ First Aid/ AED required

SPECIALIZED OR TECHNICAL EDUCATIONAL REQUIREMENTS:

• Ability to handle money accurately and honestly
• Ability to communicate with a diverse clientele and with supervisors

CERTIFICATION OR LICENSING REQUIREMENTS:

• Florida Livery Certification
• CR/ First Aid/ AED
• NASBLA-approved Boater License

SPECIALIZED EQUIPMENT:

• Fareharbor, Indexic, Peek Pro, personal computer, printer, standard office equipment

PHYSICAL DEMANDS:

• The employee is frequently required to stand, sit, and walk. Specific vision abilities

required by this job include close vision, peripheral vision, and the ability to adjust focus. A

long-lasting energy level is necessary to perform tasks effectively over twelve

(12) hour work day.

• Employee must be willing and able to talk throughout the entirety of the shift.
• The employee may occasionally be required to lift or carry items 25-50 lbs.

WORK ENVIRONMENT:

• Primarily outdoors as well as some degree of office work. Examples of such office work

would be attending monthly staff meetings, and daily computer work (booking dolphin

cruises). The employee will be working in a very hot and humid outdoor environment.

Sunglasses and sunscreen are highly recommended. Employees are strongly advised to

bring a water bottle to drink throughout the day.

ADDITIONAL REMARKS:

• The employee will need to be able to communicate with a wide variety of personalities. The

employee will need to be highly extroverted and have strong customer service skills.

Their function is to greet, talk with, and be able to answer any question about Laguna’s,

Portofino, Pensacola Beach, and Pensacola.

Employee Signature Date Manager Signature Date