Customer Service & IT Support Coordinator

Full-Time | On-Site | Akron Corporate Office or Brunswick Warehouse & Distribution Center
$18.00–$22.00 per hour (based on experience and qualifications)

Start Your Career with Premier Home Pros!

Do you love helping people and solving problems? Are you known for your patience, positive attitude, and ability to make others feel supported?

Premier Home Pros is looking for a Customer Service & IT Support Coordinator to join our growing team. This is an excellent opportunity for someone who enjoys working with people, has an interest in technology, and is looking to start or grow a career in IT support.

While technology is part of the job, we're primarily looking for someone who is an excellent communicator, provides exceptional customer service, and is eager to learn. If you have previous IT experience, that's great, but it is not required. We'll provide the training and support you need to succeed.

We are currently hiring for two full-time, on-site positions:

• Akron Corporate Office
• Brunswick Warehouse & Distribution Center

What You'll Do

As a Customer Service & IT Support Coordinator, you'll be one of the first employees turn to when they need help with technology. Your goal is to provide friendly, responsive support while helping our team stay productive and connected.

Your responsibilities may include:

• Deliver outstanding customer service by assisting employees with everyday technology needs.
• Respond to support requests with professionalism, patience, and urgency.
• Help troubleshoot common computer, printer, phone, and technology issues.
• Set up computers, monitors, and equipment for new employees.
• Assist with password resets, software access, and basic technology questions.
• Track support requests and ensure issues are resolved or escalated appropriately.
• Help organize, inventory, and maintain company technology and equipment.
• Assist with installing TVs, monitors, workstations, and other office technology.
• Support employee onboarding by preparing computers and equipment.
• Coordinate with vendors or outside technology partners when needed.
• Help maintain organized, safe, and efficient workspaces.
• Assist with additional technology-related projects as assigned.

No two days are exactly alike, making this an ideal role for someone who enjoys variety, solving problems, and learning new skills.

What We're Looking For

We're looking for someone who:

• Loves helping people and takes pride in delivering exceptional customer service.
• Communicates professionally and confidently with employees at all levels of the organization.
• Is friendly, approachable, patient, and easy to work with.
• Enjoys solving problems and finding practical solutions.
• Learns quickly and embraces new technology.
• Is dependable, organized, and follows through on commitments.
• Can manage multiple priorities while maintaining a positive attitude.
• Works well independently and as part of a collaborative team.
• Has a strong work ethic and enjoys supporting others.

Qualifications

• High school diploma or equivalent preferred.
• Customer service experience in retail, hospitality, banking, healthcare, administrative support, or a similar environment is highly valued.
• Comfortable using computers and learning new technology.
• Previous IT support experience, certifications, coursework, or personal interest in technology is a plus, but not required.
• College degree is a plus but not required.
• We provide training for candidates who demonstrate excellent communication skills, reliability, strong customer service, and a willingness to learn.

Physical Requirements

This position includes both office work and hands-on support throughout our facilities.

Candidates should be able to:

• Lift and move equipment weighing up to 50 pounds.
• Set up computers, monitors, TVs, and other office technology.
• Occasionally use ladders while installing or adjusting equipment.
• Stand, walk, bend, kneel, crouch, and reach throughout the workday.
• Safely perform physical tasks associated with technology installation and workspace setup.

Schedule & Work Location

This is a full-time, on-site position.

We are hiring for positions based at either our:

• Akron Corporate Office
• Brunswick Warehouse & Distribution Center

Schedule: This is a full-time, on-site position. As a business, we offer flexibility in developing a consistent full-time work schedule that aligns with both operational needs and employee availability. Once established, your schedule will remain consistent to provide predictability and work-life balance.

Why Join Premier Home Pros?

At Premier Home Pros, we believe our employees are our greatest asset. Great customer service starts by taking care of our own team, and our IT department plays a critical role in creating a positive employee experience.

When you join Premier Home Pros, you'll enjoy:

• Hands-on training and mentorship
• Opportunities to build valuable IT and customer service skills
• A supportive, collaborative team environment
• Career growth within a rapidly expanding company
• A workplace where your contributions are recognized and appreciated

Whether you're starting your career, changing career paths, or looking for an opportunity to grow your technology skills, we'd love to hear from you!

Equal Opportunity Employer

Premier Home Pros is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees are respected and valued. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.

Employment with Premier Home Pros is contingent upon the ability to perform the essential functions of the position, with or without reasonable accommodation.