Medical Assistant / Admin Support - Hybrid position

Position Title: Medical Assistant (MA) / Admin Support (Hybrid role)

Location: Flint, MI (on-site)

Employer: Premier Head and Neck Surgery

Premier Head and Neck Surgery is a comprehensive ear, nose, and throat (ENT) practice serving the Flint community and surrounding areas. We provide expert care across a wide range of specialties, including general ENT, cosmetic and reconstructive facial plastic surgery (including injectables), and advanced surgical treatment for head and neck cancers, thyroid, and parathyroid conditions.

With a strong focus on both medical and aesthetic outcomes, our team offers patients solutions that enhance health, function, and confidence. From corrective and reconstructive procedures to cosmetic enhancements, we deliver personalized, high-quality care tailored to each patient’s unique needs.

Position Overview

We are seeking a versatile and detail-oriented Hybrid Medical Assistant to join our healthcare team in Flint, MI. This role combines clinical support with administrative responsibilities, including front-office tasks and billing assistance. The ideal candidate will be proactive, adaptable, and committed to delivering exceptional patient care and administrative support at all times.

• Assist with patient intake, including taking vital signs and medical histories, creating HPI data in advance of patient visit
• Prepare and maintain examination rooms and medical equipment to assist in daily patient flow.
• Support providers during patient examinations and procedures.
• Administer medications and injections as directed by healthcare providers.
• Maintain accurate and up-to-date patient records in electronic health systems.
• Additional clinical duties as assigned.

• Greet and check in patients, verify insurance eligibility, point of service copay/ balance collections, ensuring a welcoming environment.
• Schedule and confirm patient appointments.
• Manage patient check-out, including processing payments and scheduling follow-up visits.
• Answer and direct phone calls, addressing patient inquiries or concerns.
• Maintain organized patient files and office supplies.

• Assist with insurance verifications and pre-authorizations.
• Prepare and submit billing claims to insurance companies.
• Follow up on unpaid claims and resolve billing discrepancies.
• Maintain confidentiality and comply with all regulatory requirements related to billing practices.
• Other support duties as assigned. 

• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) preferred.
• Minimum of 1 year of experience in a medical office setting.
• Proficiency in electronic health records (EHR) and medical billing software.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Ability to work both independently and as part of a team.

• Experience with front-office operations in a medical setting.
• Knowledge of medical billing codes and insurance processes.
  

Employment Type: Full-Time

Salary: $17–$20 per hour, commensurate with experience

Benefits: Health Insurance, Paid Holidays