What are the responsibilities and job description for the Dermatology Scheduling Coordinator position at Premier Dermatology | Aesthetics & Wellness?
Position Summary
The Dermatology Scheduling Coordinator provides exceptional service by professionally receiving and responding to a multi-line phone system and electronic patient messages. This role is responsible for accurately triaging calls and text messages, relaying messages promptly, and coordinating patient scheduling needs. Duties include scheduling appointments, managing cancellations and schedule adjustments, and obtaining accurate patient demographics and insurance information for entry into the electronic system. The scheduler ensures full compliance with HIPAA and OSHA regulations in all aspects of patient care.
A portion of this role includes working with referrals from external clinics and hospitals—coordinating and scheduling appointments, requesting medical records, communicating with referral sources, and assisting with medical record requests as needed.
Summary of Duties
Schedule medical and cosmetic dermatology appointments according to provider protocols.
Handle appointment changes, including cancellations and rescheduling.
Follow established appointment templates and triage protocols consistently.
Demonstrate strong working knowledge of dermatology and cosmetic services to assist patients appropriately.
Obtain and enter patient demographics, insurance information, and required documentation accurately.
Assist with insurance verification processes.
Triages incoming calls and text messages; communicates accurately with nurses, managers, and other staff.
Manage referrals and associated medical record requests from external clinics and hospitals.
Maintain compliance with HIPAA, OSHA, and clinic policies.
Perform other duties as assigned.
Qualifications
Excellent communication, customer service, and interpersonal skills.
Strong organizational skills with exceptional attention to detail.
High level of computer literacy and ability to learn new software systems.
Effective problem-solving skills and sound judgment.
Accurate grammar, spelling, and data entry skills.
Ability to work collaboratively within a team environment.