What are the responsibilities and job description for the Patient Experience Coordinator/Concierge – Dental Office position at Premier Dentist Partners?
Overview
At Premier Dentist Partners, your goals are our goals. Whether you are early in your career or an experienced professional, we provide opportunities to grow, learn, and flourish at every stage of your career. Our team members are valued, supported, and given the resources they need to succeed.
As a Business Assistant, you will play a pivotal role in the smooth and efficient functioning of the dental practice’s administrative and business operations. You will help create an exceptional patient experience while supporting the front office, coordinating patient interactions, and contributing to the overall success of the dental practice.
Responsibilities
• Greet patients and create a welcoming, positive experience• Manage incoming calls and schedule patient appointments• Manage the daily schedule and support efficient patient flow• Verify insurance benefits and explain coverage to patients• Process payments, copays, and outstanding balances• Provide patients with accurate treatment cost estimates and financial information• Assist with billing, coding, and insurance claim submissions• Communicate treatment plans and financial information clearly and professionally• Address and resolve patient questions and concerns professionally, escalating to the Office Manager when appropriate• Order and restock office supplies as needed• Maintain accurate patient records and documentation• Work closely with the dental team to ensure smooth and efficient patient care• Support additional administrative and operational needs of the practice as needed
Qualifications
• High school diploma or equivalent• Business or administrative experience in a dental office preferred• Strong organizational and communication skills• Excellent customer service skills• Ability to work effectively in a fast-paced, team-oriented environment• Comfortable learning and utilizing dental practice management systems and office software
Benefits
• Competitive Compensation• Medical, Dental, and Vision Insurance• 401(k) Retirement Savings Plan• Short- and Long-Term Disability• Paid Time Off and Paid Holidays• FSA, HSA, and Dependent Care Accounts• Employee Assistance Program• Commuter Benefits• Exclusive Employee Perks, Discounts, and even pet insurance!• A Collaborative, Supportive Team Environment• And so much more!
This Job Posting does not contain an exhaustive list of all roles, activities, requirements, efforts, or working conditions associated with the position.
Premier Dentist Partners is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, genetic information, disability, veteran status, age, or other condition or status protected by law, and participates in the federal E-Verify Program. For more information, go to www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.