What are the responsibilities and job description for the Director of Employee Relations position at Premier Care Dental Management?
Premier Care Dental Management (Dental365) is one of the fastest-growing dental support organizations in the country, with a commitment to patient experience, clinical excellence, and team development. The Director of Employee Relations will play a key leadership role in strengthening our culture and supporting the teams that make our mission possible.
POSITION SUMMARY
Reporting directly to the Vice President of Human Resources and working closely with the Chief Operating Officer and Operations leadership, this individual will serve as the primary point of contact for complex employee matters, investigations, and engagement strategies. This position ensures that all employee relations activities are handled with fairness, transparency, and in alignment with our company's values and legal requirements, while partnering with operations leaders to drive accountability, engagement, and cultural consistency across our growing organization.
KEY RESPONSIBILITIES:
- Lead and oversee all employee relations functions, including investigations, performance management, corrective actions, and conflict resolution.
- Partner closely with Operations leadership and the COO to provide proactive support, coaching, and guidance on employee relations issues across offices and regions.
- Advise managers and leaders on best practices for addressing employee concerns, policy interpretation, and disciplinary actions.
- Develop and implement standardized processes, documentation, and communication protocols for employee relations cases and outcomes.
- Conduct thorough, confidential investigations into workplace complaints or policy violations, ensuring fairness and timely resolution.
- Partner with the VP of Human Resources to design and deliver training programs for leaders on topics such as employee engagement, conflict resolution, documentation, and compliance.
- Collaborate with Legal, Compliance, and HR teams to ensure alignment with employment laws and company policies.
- Track and analyze employee relations trends to identify root causes and recommend preventative actions or policy enhancements.
- Support culture and engagement initiatives, helping to build a workplace where employees feel valued, supported, and heard.
- Serve as a trusted advisor to leaders and employees, maintaining a balanced and objective approach that protects both people and business.
QUALIFICATIONS:
- Bachelor's degree in Human Resources, Business Administration, or a related field (Master's preferred).
- 7 years of progressive HR or Employee Relations experience, with at least 3 years in a leadership or advisory capacity.
- Strong understanding of federal and state employment laws and regulations.
- Proven ability to conduct and manage complex investigations and sensitive situations.
- Experience supporting multi-site or field-based operations preferred, ideally in healthcare or service industries.
- Excellent interpersonal, communication, and conflict-resolution skills.
- Ability to work collaboratively with senior leaders and cross-functional teams.
- Demonstrated integrity, discretion, and sound judgment in all matters.
OUR BENEFITS:
- Generous Compensation: We invest in the best and are competitive in our salary offers.
- Flexible Health and Vision Insurance Plans: Tailored options for you and your family's well-being.
- 401(K) Retirement Plan with Matching: Secure your financial future with our employer-matched plan up to 6%.
- Generous Paid-Time Off: Accrue up to 3 weeks, plus an annual "you" day for self-care.
- Exclusive In-house Dental Program: Heavily discounted services for you and your immediate family.
- Extra Perks and Fringe Benefits: Enjoy additional benefits and ongoing perks for our dedicated teams.
- All benefits available at full-time employment (30 hours weekly). Some benefits available for part-time employees as well.
Salary Range: $100,000 - $150,000 annual salary
Step into a new era with Premier Care Dental Management
A modern practice environment designed for superior care and comfort. We embrace cutting-edge technology in a soothing environment that goes beyond your ordinary dental practice. We've thought through every step in the patient's experience to perfect our communication and care so that each visit is an eagerly anticipated event.
We're a team that supports your success. Emphasizing health over sales, we cultivate a warm, supportive culture without the pressure of production quotas. Those motivated for growth in their career are encouraged and supported to reach their full potential.
We celebrate diversity. Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression in terms of all conditions of employment. Our diversity is one of our greatest strengths, and as an Equal Opportunity Employer, we are proud to promote a work environment where all differences are respected.
Salary : $100,000 - $150,000