Registered Nurse (RN) - Scheduling Office

Description

Job Summary

Responsible for daily operations in the surgery scheduling office. General duties may include, but are not limited to, completing patient interviews, providing patient preoperative instructions for surgery, arranging for and sending patients for preoperative testing and/or clearances, data entry, surgery scheduling, communication (internal, within surgery center staff, including surgeons, as well as external communications with patients and other healthcare facilities), organization, processing confidential material and information, preparing charts and patient consents, and other miscellaneous duties.

Essential Duties & Responsibilities

Scheduling

• Review scheduling sheets for patient appropriateness, anesthesia needs, and equipment needs.
• Schedule surgery/procedures for patients, taking into account specific physician and patient requests, staffing, and equipment needs.

Patient Interviews

• Interview patients with focus on patient history, diagnostic testing, and educational needs. 
• Make arrangements for testing and motel requirements. 
• Call with arrival times three days prior.

Pre-Op Testing

• Follow through on physician orders for tests, examinations, prescriptions, and procedure scheduling. 
• Verify tests ordered, have been completed and posted in patient packet. 
• Advise physician and/or patient of test results.

Next Day Charts

• Review/coordinate next day's charts for completion, i.e. diagnostic test results, and physician orders. Order stickers.

End-of-Day Paperwork

• Coordinate end-of-day distribution of paperwork, i.e. charges, scheduling sheets, and charts.

Computer Use

• Use computer to perform department functions, i.e. forms, data entry, and scheduling.

Interpersonal Skills

Professional Image

• Follow dress code.  
• Project a pleasant and professional image per company policy.  
• Wear identification while on duty.  
• Come to work projecting an attitude that welcomes patients.  
• Communicate name and role to patient.

Flexibility/Stressful Situation

• Respond with flexibility to changing work load and/or assignments.  
• Stay organized and function under stressful situations.

Working Relationships

• Ability to establish and maintain effective working relationships with physicians, co-workers, and the public, that harbor a friendly, yet professional interaction.  
• Demonstrate willingness to readily interact with other staff members and department leaders.

Initiative

• Exhibit initiative and self-directed behavior.  
• Accept responsibility for own professional growth and personal conduct by seeking knowledge in work specific areas, taking advantage of opportunities at work to observe and volunteer.

Independence

• Ability to work independently, make decisions, and solve problems.

Mentor/Preceptor

• Act as a mentor/preceptor to students and new/existing employees.

Other Duties

• Perform other duties as directed/required, to ensure efficient operations of Premier Bone & Joint Centers. 

Adherence to Facility/Departmental Policy

Confidentiality

• Observe confidentiality of information in regards to patients, physicians, and fellow employees; ability to maintain confidentiality under HIPAA standards.

Attendance/Punctuality

• Maintain a good attendance record and arrive to work punctually.  
• Utilize established time clock system appropriately.

Overtime

• Able to substantiate overtime, minimize overtime and adjust hours as needed.

Cell Phone Use

• Cell phone may be used for business purposes only.  
• Utilize cell phone for personal use only during breaks or meal periods out of the public eye.

Care of Environment, Equipment & Supplies

Clean, Neat, Safe Environment

• Maintain a clean, neat, and safe environment for patients and staff, including personal work areas.

Office Equipment Skills/Malfunctioning Equipment

• Utilizing correct/safe technique when using equipment and notify manager of malfunctioning equipment.
• Notify manager of malfunctioning equipment

Requirements

Education

• High School Diploma or Equivalent - Required
• Associate’s or Bachelor’s Degree - Required

Education

• Experience in a Healthcare Setting - Preferred

Certification & Licensures

• License - Current State of Wyoming RN License - Required
• Certification - Current BLS (Must be through the American Heart Association) - Required
• Completion - Orientation Packet and Competency Skills Checklist Within 90 Days of Employment - Required

Physical Requirements

• Seeing - Must be able to read patient charts, diagnostic instruments, and computers - Constant
• Hearing - Must be able to hear the phone and to communicate with physicians, medical staff, co-workers, and patients/families - Constant
• Speaking - Must be able to verbally communicate with physicians, medical staff, co-workers, and patients/families - Constant
• Grasping - Must be able to write and type data into patient charts/computer and to perform duties requiring fine motor skills - Frequently
• Sitting - Frequently

Working Conditions

Environmental Hazards 

• The fast-paced environment may lead to increased levels of personal stress and demand high mental acuity.

Physical Hazards

• Physical harm is possible when performing physical requirements, as listed above.  
• Exposure to communicable disease, bodily fluids, and/or toxic substances is possible and can be physically harmful.

Unique Work Schedule/Travel 

• May be required to work after hours, on weekends, or holidays.  
• May be required to provide services outside the clinical setting (i.e. at University or High School athletic events), or travel to offices throughout the state.

Employee Statement of Understanding

I have read and understand the job description for my position. I am able to perform all of the essential functions of this position.

I agree to comply with the corporate compliance policy and all laws, rules, regulations and standards of conduct related to my position. As an employee, I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor.

As an employee, I will strive to uphold the mission and vision of the organization. All employees are required to adhere to the values in all their interactions with patients, customers, and fellow employees.

Note: This description is intended to describe the general job duties and employment requirements for adequate job performance, and should not be interpreted as an exhaustive report. Additional duties and responsibilities may be assigned at the discretion of the employees’ supervisor.