Loss Prevention Specialist

Our Collections team is currently seeking a Loss Prevention Specialist to help service our large, and growing, portfolio. If you are an ambitious, results oriented person, who has a natural gift for talking to people, we have an opportunity for you to come and join our team. 

Our Promise to YOU

We are looking to develop, retain and motivate the most talented people - those who care about a collaborative team environment and are eager to support and learn. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

• Bonus Plan: This role is eligible for a monthly bonus in addition to baseline hourly pay.
• Hours of operation: Monday- Friday, 8am-5pm.

Job Summary:

The Loss Prevention Specialist will be responsible for the repayment program component in the Loss Mitigation Department and will ensure that the necessary steps are being followed to properly offer the most suitable repayment program. You will consider varying levels of willingness and ability to pay and oversee the stage of delinquency of the account. 

The Loss Prevention Specialist will also be responsible for securing any potential losses associated with impounds, repossessions, seizures, tows, or abandoned vehicles. 

This position will be responsible for handling all vehicles from notice of impound/repossession until the collateral is secured or abandoned. 

This role requires sound judgment. Knowledge of all areas in Collections & Loss Mitigation is expected. 

Duties/Responsibilities:

• Proficient in the ability to analyze individual consumer situation, present alternative solutions including repayment plans, modifications, assist in identifying, negotiating, and pursuing the appropriate repayment program option.
• Receive and review repossession updates, condition reports, and oversee transportation logistics of repossessed inventory.
• Use industry valuation publications to determine the value of collateral.
• Partner with consumers to mitigate losses. 
• Refer accounts to management as needed for loss mitigation options.
• Coordinates pickup of vehicles between law enforcement and repossession agencies. 
• Notifies repossession agencies of impounds, seizures and abandoned vehicles. 
• Negotiates storage fees with impound lots, works to ensure vehicles are not auctioned, crushed, sold, or kept in police custody. 
• Prepares hold harmless documents, notarizes paperwork, overnights documents to agencies and impound yards.  
• Properly and accurately documents all account activities. 
• Updates repossession notifications after successfully securing the collateral. 
• Works closely with the Asset Remarketing team to ensure the collateral is transported to the assigned auction locations. 
• Provides all necessary paperwork to agencies and auctions. 
• Performs other related duties as required.

Compliance Requirements 

• Ensures compliance with Premier Auto Credit’s policies & procedures, state and federal laws, regulations, and standards. 
• Ability to articulate and adhere to all company policies, laws, regulations, as applicable to specific job duties. Including but not limited to completing compliance training and adhering to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious consumer and/or account activity. 
• Ensures requests for repossession fees, impound fees, bail out fees and other related expenses are submitted to management for approval.
• Partners with impound/repossession facilities to ensure impound/repossession compliance paperwork is complete, schedules and coordinates pickups by repossession agencies, as appropriate.
• Ability to explain and articulate all workout options within company guidelines.

Required Skills/Abilities:

• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills with great attention to detail.
• Professional phone etiquette.
• Experience in managing follow ups.
• Persuasive negotiation skills.
• Excellent verbal and written communication skills.
• Ability to keep information confidential.
• Ability to exercise integrity and discretion.
• Ability to remain professional in tense situations.
• Entry level typing/data entry.
• Strong ability to identify potential loss situations and make appropriate recommendations to mitigate loss.
• Experienced with dialer phone systems.
• Bilingual speaking, reading, and writing proficiency in Spanish/English.

Education and Experience:

• 1 year in similar industry and/or previous lending, collection, negotiation, or remarketing experience required.
• High school diploma or GED required.

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer.

Benefits Overview:  

Full Time Employee Benefits upon completion of 90-day probationary period include: 

• Employer sponsored medical, dental, vision and life insurance/AD&D coverage opportunities.
• Flexible Spending Accounts (FSA).
  • The company pays 80% of premiums for medical plans for employees only.
• Paid time off accrual opportunity & holiday pay.
• 401k retirement plan (4% employer matching).

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Premier Auto Credit reserves the right to modify and change responsibilities and duties herein without notice. Pay will be determined based on individual qualifications and experience.

EEO Disclaimer

Premier Auto Credit provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.