Insurance Verification Specialist

Insurance Verification Specialist

Our Collections team is currently seeking an insurance verification specialist to help service our large, and growing portfolio. If you are an ambitious, results oriented person who has a natural gift for talking to people, we have an opportunity for you to come and join our team. 

Our Promise to YOU

We are looking to develop, retain and motivate the most talented people - those who care about a collaborative team environment and are eager to support and learn. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

• Bonus Plan: This role is eligible for a monthly bonus in addition to baseline hourly pay.
• Hours of operation: Monday- Friday, 8am-5pm.

Job Summary:

The insurance verification specialist will verify insurance in a timely manner on all damaged autos. Once it is determined that the auto has insurance coverage, the verification specialist will inform the insurance claim specialist. The insurance verification specialist will: 

• Ensure that insurance verification accounts are worked accordingly. The objective is to mitigate our risk of potential losses by identifying opportunities to open and resolve insurance claims on insured vehicles that are damaged. 
• Ensure that all insurance verification efforts are performed according to the policies, procedures, and defined timelines.  
• Consistently work to maintain a solid and professional relationship with all consumers and insurance companies.  
• Avoid missing insurance claim opportunities where collaterals have insurance coverage.  
• Run daily reports to identify all accounts in need of insurance verification. 

Duties/Responsibilities:

• Verify and document insurance on damaged vehicles. Findings are to be documented conclusively conveying whether the vehicle has coverage.

• Collaborate with the consumer and the insurance company to acquire all required information to determine coverage.

• Ongoing verification of insurance will consist of servicing inbound calls and executing outbound calls.

• Assess customer information and ensure accuracy, collect data and enter accurately into the CRM system.

• Resolve any discrepancies on information received and update accounts as appropriate.

• Maintain accurate records of all verifications.

• Provide professional customer service to consumers regarding coverage.

• Communicate and collaborate professionally with employees/management.

• Performs other related duties as required.

Required Skills/Abilities:

• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills with great attention to detail.
• Professional phone etiquette.
• Experience in managing follow ups.
• Excellent verbal and written communication skills.
• Ability to keep information confidential.
• Ability to exercise integrity and discretion.
• Ability to remain professional in tense situations.
• Bilingual speaking, reading, and writing proficiency in Spanish/English.

Education and Experience:

• 1 year in similar industry and/or auto insurance experience required.
• High school diploma or GED required.
• 25 wpm typing/data entry. 

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer.
   

Benefits Overview: 

Full Time Employee Benefits upon completion of 90-day probationary period include: 

• Employer sponsored medical, dental, vision and life insurance/AD&D coverage opportunities.
• Flexible Spending Accounts (FSA).
  • The company pays 80% of premiums for medical plans for employees only.
• Paid time off accrual opportunity & holiday pay.
• 401k retirement plan (4% employer matching).

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Premier Auto Credit reserves the right to modify and change responsibilities and duties herein without notice. Pay will be determined based on individual qualifications and experience.

EEO Disclaimer

Premier Auto Credit provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.