What are the responsibilities and job description for the Customer Service Representative position at Premco Financial Corp?
Premco Financial is seeking an energetic, positive, and customer-focused professional to join our growing team. This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering exceptional service.
As a Customer Service & Operations Representative, you'll play an important role in supporting our customers, insurance agency partners, and daily business operations. We are looking for someone who is dependable, detail-oriented, and eager to contribute to a team-first culture.
Bilingual candidates (English/Spanish) are strongly encouraged to apply.
What You'll Do
- Provide exceptional customer service through phone, email, and in-person interactions
- Process payments, service accounts, and verify required documentation
- Answer customer inquiries and resolve issues professionally and efficiently
- Maintain accurate customer and account records
- Process mail and support day-to-day operational activities
- Prioritize workload and maintain accuracy in a fast-paced environment
What We're Looking For
- Positive attitude and strong work ethic
- Excellent verbal and written communication skills
- Strong attention to detail and organizational abilities
- Ability to multitask and work efficiently in a fast-paced environment
- Problem-solving mindset and sound judgment
- Customer service experience preferred
- General knowledge of banking, finance, or insurance is a plus
- Proficiency with Microsoft Office applications, Microsoft Teams, and PDF software
- Ability to learn new systems and processes quickly
- Fluency in both English and Spanish is a valuable asset
Qualifications
- High School Diploma or equivalent required
- Previous customer service, administrative, banking, insurance, or financial services experience preferred
Why Join Premco?
- Stable, established financial services company
- Supportive and collaborative team environment
- Opportunities to learn and grow professionally
- Meaningful work helping customers and business partners
- Competitive compensation based on experience
Benefits
- 401(k)
- Paid Time Off (PTO)
- Paid Holidays
- Ongoing training and development
Job Type: Full-Time
Schedule: Monday-Friday
Work Location: In Person
This position offers growth opportunities for individuals interested in building a long-term career in finance and insurance services.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Paid time off
Education:
- High school or equivalent (Required)
Work Location: In person
Salary : $18