Coordinator, VIP Desk & Social Groups Specialist

About Us

At Preferred Travel Group, we care deeply about our people, nurture independence, and celebrate individuality.  We believe that change creates opportunity. We are committed listeners and deliberate storytellers in hospitality. We engineer potential, foster trust, and co-create brighter futures. Our culture values collaboration, adaptability, and precision—qualities essential to every role. We are forever curious, guided by the Pineapple as our global symbol of hospitality. We believe the business of hospitality is borderless, and we proudly embrace that spirit every day.

We believe that every team member brings unique strengths to the table, and we’re committed to creating an environment where those strengths can thrive. 

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Position Summary

We are seeking a proactive and detail-oriented individual to join our Preferred Travel Group VIP Desk as a VIP Desk Coordinator & Social Groups Specialist. This role is responsible for the support of all aspects of VIP Desk operation, including Preferred Access, Preferred Platinum, Luxury Consortia (Virtuoso, ALTOUR, Signature, etc.), Beyond Green, Preferred Residences, Preferred General Information Email box, Preferred Marketing Nights Sale Campaigns, and any other programs as developed. Additionally, this position will encompass the responsibilities of a Social Groups Specialist, handling inquiries and reservations related to social group requests from the luxury travel agencies. This position is responsible for email responses, call handling, tracking and reports preparation related to the service.

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Key Responsibilities

• Assist with Top travel agency reservations and additional services requested as part of a guest stay such as upgrades, amenities, clearance over sold dates, dinner reservations, etc.  
• Handle inquiries and reservations related to social groups, ensuring excellent customer service and smooth execution.
• Assist with VIP Desk reports preparation as assigned
• Support specific PTG programs as outlined and developed (Preferred Access, Preferred Residences, Preferred Golf etc.).
• Follow PTG processes for logging all inquiries, tracing for follow-up and resolution.
• Assist with VIP Desk reports preparation as assigned.

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Required Experience/Qualifications

• Excellent written and verbal skills in English. Written samples will be requested.
• Proficiency in Excel is required
• Experience in a customer contact position
• Ability to manage multiple media simultaneously – phone, email, reservation system, web
• Highly organized
• Travel agency or hotel experience is required

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Desired Experience

• Additional language is a plus

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Typical Behaviors & Working Style

The ideal candidate will demonstrate the following behavioral traits:

• Delivers high-quality, accurate work at a consistent pace, following structured processes and procedures
• Makes sound, timely decisions within defined parameters, prioritizing team and business needs
• Builds strong job knowledge and collaborates effectively, communicating in a clear, responsive manner

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Preferred Working Environment & Job Characteristics

This role is best suited to someone who thrives in:

• A fast-paced, high-volume environment, confidently managing phone and email workflows while consistently delivering a premium service experience across multiple luxury programs and consortia. 
• A structured, process-led setting, where accuracy, detailed tracking, and following defined procedures are essential to keeping enquiries moving through to resolution

The ideal candidate will find satisfaction in:

• Providing high-touch, end-to-end support—handling VIP and social group requests smoothly, responding promptly, and ensuring every detail of the guest/advisor experience is covered.
• Bringing order and clarity to service delivery through logging, tracking, and reporting—using data/Excel to support the team’s responsiveness, accuracy, and service quality

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What success in this role looks like

• VIP and social group requests are handled efficiently and accurately, with timely responses that deliver a seamless, high-quality service experience
• Operational processes, tracking, and reporting are consistently maintained, ensuring clear visibility, strong follow-through, and reliable team performance

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Working Conditions

This role will be based out of our Preferred Travel Group office in Chicago. With our in-office philosophy, our associates are expected to be in the office at least three days per week, supporting a healthy balance between in-person collaboration and flexible remote work. 

We take pride in our vibrant and inclusive culture, which thrives on meaningful connection, shared purpose, and cross-functional teamwork. In-office engagement plays a vital role in fostering spontaneous collaboration, accelerating innovation, and strengthening relationships across teams. It also provides valuable opportunities for mentorship, professional development, and a deeper sense of community. 

Please note: While the current expectation is a minimum of three days per week in the office, this may evolve over time in alignment with business needs and our continued commitment to culture-building. 

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Disclaimer

The above information is designed to indicate the general nature and level of work performed. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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Salary

$47,000 - $52,000 actual compensation within this range will be determined by multiple factors including candidate experience and expertise.