What are the responsibilities and job description for the Scheduling Coordinator position at Preferred Search Group?
Preferred Search Group is partnering with a top-rated private dental practice in Chesapeake, VA to find a highly organized, personable, and efficient Dental Scheduling Coordinator. The ideal candidate will be the first point of contact for patients and will play a crucial role in ensuring the smooth and productive operation of the dental office. You will be responsible for managing patient appointments, optimizing the daily schedule, verifying insurance, and providing exceptional customer service.
Schedule: Tuesday-Friday 8a-5:30p
Key Responsibilities:- Greet and assist patients in person and over the phone with a friendly and professional demeanor.
- Schedule and confirm appointments to maximize provider productivity while accommodating patient needs.
- Coordinate and maintain the daily and long-term schedule of all providers, including dentists and hygienists.
- Contact patients to confirm appointments, follow up on cancellations, and fill open slots to prevent schedule gaps.
- Verify insurance benefits prior to appointments and communicate coverage details to patients as needed.
- Coordinate referrals to specialists and follow up on patient treatment plans.
- Communicate effectively with clinical staff to ensure smooth patient flow and minimize wait times.
- Manage recall and reactivation systems to maintain patient retention and follow-up care.
- Maintain accurate patient records and ensure proper documentation in practice management software.
- Collect and process payments, co-pays, and patient balances as needed.
- High school diploma or equivalent required; additional training or certification in dental administration is a plus.
- 1–2 years of dental office or healthcare scheduling experience preferred.
- Strong communication and interpersonal skills.
- Excellent organizational and time management abilities.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Competitive pay based on experience.
- Health and dental insurance options.
- Paid time off and holidays.
- 401(k) plan (if applicable).
- Opportunities for continuing education and professional development.
- Supportive and team-oriented work environment.