EMS Dispatcher

Job Summary

Join our dynamic emergency response team as an EMS Dispatcher, where your quick thinking and exceptional communication skills will be vital in coordinating life-saving services. In this energetic role, you will serve as the critical link between emergency callers, first responders, and medical personnel, ensuring rapid and accurate dispatch of EMS units. Your expertise in emergency communication systems and law enforcement procedures will help facilitate seamless operations, providing essential support during urgent situations. This paid position offers a rewarding opportunity to make a tangible difference in community safety while honing your skills in emergency medical dispatch and radio communication.

Duties

• Receive incoming emergency calls via multi-line phone systems, demonstrating excellent phone etiquette and customer service skills.
• Assess callers' needs using established protocols such as Emergency Medical Dispatch (EMD) procedures and provide clear, concise instructions.
• Utilize Computer-Aided Dispatch (CAD) software to accurately record incident details, including medical terminology, location data via GPS or GIS systems, and caller information.
• Coordinate with law enforcement agencies and fire departments using radio communication systems to ensure swift response times.
• Monitor GPS tracking to dispatch the closest available EMS units efficiently, maintaining situational awareness at all times.
• Manage conflict situations with professionalism and negotiation skills, ensuring calm communication during high-stress emergencies.
• Document all communications thoroughly, including transcription of calls when necessary, maintaining detailed logs for legal and operational purposes.
• Prioritize calls based on severity, applying analysis skills to determine appropriate response levels while managing multiple lines simultaneously.

Experience

• Previous experience in EMT (Emergency Medical Technician) roles or emergency medical dispatch is highly preferred.
• Familiarity with GIS (Geographic Information Systems), GPS technology, and computer-aided dispatch (CAD) software enhances operational efficiency.
• Knowledge of police dispatch procedures, law enforcement protocols, and first aid/CPR certification is advantageous.
• Strong communication skills are essential for effective phone triage, conflict management, and clear reporting.
• Demonstrated ability to handle high-pressure situations with professionalism and precision through excellent typing speed and technical proficiency.
• Experience working with telephony systems, multi-line phones, and data entry tools is beneficial for seamless workflow management.
• Ability to analyze complex information quickly and accurately while maintaining composure under stress is critical for success in this role.

This vibrant position invites motivated individuals eager to contribute their skills to a vital community service while developing professionally within a supportive environment.

Pay: $15.00 - $20.00 per hour

Work Location: In person

Salary : $15 - $20