What are the responsibilities and job description for the Dispatch Manager position at Preferred Materials - Concrete?
Job ID: 517004
Preferred Materials - Concrete Division, part of CRH South Division, is a leading supplier of ready mix concrete, concrete block, rebar and building materials in the state of Florida, providing the highest product quality and service in the construction industry. With headquarters in Tampa, Florida, and operations in five key Florida markets, Preferred Materials provides municipalities, developers, architects, engineers, contractors, builders and suppliers a wide variety of construction materials and products. Our employees make Preferred Materials a great place to work. We promote a strong safety culture, where employees take responsibility for their own safety.
Summary
Manages all Dispatchers and Customer Service Representatives in the Central Dispatch Department, and oversees final schedule and truck assignments using computerized tracking and scheduling system for optimum truck utilization and efficiency.
Supervision Received
- Works under general supervision.
- Refers to V.P. for clarification and interpretation of organization policy as needed.
Primary Duties & Responsibilities
- Establishes, communicates and assigns job responsibilities, goals and performance standards for employees within supervisory responsibility.
- Provides leadership to dispatchers and promotes teamwork among the dispatchers.
- Reviews final schedule to ensure quality service.
- Resolves customer complaints in a timely manner and a professional attitude.
- Collaborates with sales, quality control and operations personnel regarding general business conditions and specific customer orders.
- Generates and reviews daily yardage reports and informs management of problems or potential problem areas.
- In-person visits with customers and job sites as well as participates in pre-construction meetings.
- Exercises direct supervision over dispatchers.
- Performs other job-related responsibilities as needed.
Knowledge/Skills/Abilities
- General knowledge of concrete and related industry practices.
- Ability to learn the dispatching system.
- Ability to exercise initiative and sound judgment, and to react resourcefully under varying conditions.
Education
- High school graduation or equivalent required.
Experience
- Minimum of 5 years experience in ready-mix industry and at least 2 years management experience.
- Dispatching and/or customer service experience also preferred.
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Preferred Materials, Inc., a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.