What are the responsibilities and job description for the Customer Satisfaction Leader position at Preferred Appliance Sales and Repair - APS?
Benefits:
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
- Opportunity for advancement
- Paid time off
- Health insurance
Customer Satisfaction Leader – Join the Best Team in the Business!
Preferred Appliance Sales and Repair – Summerville, SC
Preferred Appliance Sales and Repair – Summerville, SC
At Preferred Appliance Sales and Repair, we don’t just sell appliances—we deliver an experience. We’re growing fast and looking for an enthusiastic, people-focused Customer Satisfaction Leader to be the voice of our company and the reason our customers keep coming back.
If you're the kind of person who thrives on making people happy, pays attention to the details, and believes that communication is key to great service, this is the opportunity for you.
What You’ll Do:
- Call customers the day after delivery to ensure their satisfaction
- Answer incoming calls and return missed calls promptly
- Respond to customer emails and website inquiries
- Follow up with potential buyers to assist with their purchasing journey
- Resolve customer concerns with professionalism and care
- Be the bridge between our team and the customer to ensure a five-star experience every time
What We’re Looking For:
- A great communicator who’s confident and friendly on the phone and in writing
- Highly organized and able to juggle multiple conversations and tasks at once
- Detail-oriented, dependable, and proactive
- Someone who takes pride in helping others and goes the extra mile to solve problems
- Experience in customer service, sales, or retail is a plus, but not required for the right person
Why Preferred Appliance?
- Weekly pay
- Paid time off and holiday pay
- Employee discounts
- Sundays off—guaranteed
- Matching retirement plan
- A positive, supportive team environment where your work truly matters
- Growth opportunities with a company that values your contribution
This isn’t just another customer service job. This is your chance to be a key part of something bigger—a company that values people, both customers and employees alike. If you're ready to make a real impact and grow with a business that’s redefining retail and repair, we want to hear from you.
Apply today and become part of the Preferred Appliance family.
Salary : $16 - $20