Community Manager - Walnut Hill

Company Description

Preferred Apartment Communities combines expertise with a people-first approach, delivering consistent care and communities that feel like home. Our mission is to provide exceptional living experiences for our residents while building a workplace where our associates feel supported, inspired, and prepared to grow.

Guided by the belief that we should always be better today than yesterday, we champion continuous improvement across every level of our organization. Through operational excellence, strategic partnerships, and a people-focused approach, we strive to be good neighbors to our residents, to each other, and to the communities we serve.

Job Description

Responsibilities:

• Motivates and empowers staff/team to achieve daily, weekly, and monthly property goals.
• Plans and conducts weekly staff meetings.
• Manages leasing activity to ensure budgeted goals are achieved; breaks down monthly targets to daily/weekly, individualized goals; decides on weekly specials; leases apartments.
• Provides team leadership and focus; holds staff accountable for results.
• Provides coaching and feedback to staff; ensures job expectations are known and followed for all persons on the team; ensures consistency of personnel decisions/actions.
• Handles elevated resident issues; ensures staff is focused on improving resident satisfaction through all interactions.
• Schedules staff; plans for vacations and business requirements.
• Oversees/directs local marketing strategy for property; works with corporate Marketing team
• Stays current on relevant market issues and competitive information.
• Manages income and expenses to achieve operational budget; review and approve property expenses; authorizes expenditures.
• Generates property wide communication to residents to inform and update them on issues and/or their apartment community.
• Assists in the preparation of the operational budget.
• Walks the property visually inspecting common areas; amenities, and vacant apartments to ensure cleanliness and professional appearance; takes action if property doesn’t meet standards
  
  

Customer Service Responsibilities

• A complete clean and neat uniform must be worn when working on any company property including weekends, if applicable. Personal appearance must be clean and neat at all times, according to company policy
• Communicate with residents and prospects in a manner consistent with company standards
• Read and/or listen to resident requests/complaints
• Receive resident complaints in a calm, open, and professional manner
• Solve problems quickly, usually within 24 hours, or contact supervisor for immediate assistance
  
  

Qualifications

Requirements:

• Multi-family property management experience preferred.
• Valid driver's license (free from major moving violations) and dependable transportation.
  
  

Additional Requirements

• 3-5 years of experience in property management
• Local market experience with proven history in customer service, negotiation, and property marketing / advertising preferred
  
  

Additional Information

What We Offer

• Generous PTO program
• 13 paid holidays plus 3 floating holidays and paid volunteer day
• Comprehensive, affordable medical coverage as well as company-paid dental and vision coverage available to all full-time, regular associates
• 401k with exceptional employer match
• Associate Apartment Discount
• Educational Assistance Program (tuition and certifications)
• Company-paid employee assistance, mental health, and wellness programs
  
  

Preferred Apartment Communities is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law.

Review our privacy policy here: https://www.pacapts.com/careers/

Preferred Apartment Communities is proud to be a US EPA ENERGY STAR® Partner.