Cafe Attendant

Cafe Attendant - Job Description

Primary Responsibilities:

• Operate the cash register and process customer transactions accurately

• Prepare and process service tags accurately

• Handle paperwork and administrative tasks

• Clean and maintain equipment (coffee machines, food warmers, etc.)

• Follow food safety and handling procedures

• Ensure compliance with health and safety standards

Store Maintenance & Merchandising:

• Conduct frequent lobby and lounge checks (every 15-30 minutes) to maintain cleanliness, organization, and product availability

• Clean and organize all areas, including floors, shelves, cafe tables/booths, counters, and guest waiting areas.

• Stock and merchandise products, including snacks, beverages, and supplies

• Monitor and replenish self-service beverage bars and high-traffic areas throughout the shift

• Maintain organization of storage areas

• Ensure product displays are fully stocked and properly faced

Customer Service (Strong Emphasis):

• Provide friendly, professional customer service at all times

• Assist customers with locating products and answering questions

• Proactively monitor customer needs and address concerns during lobby inspections

• Maintain a welcoming environment

Essential Functions:

• Stand for extended periods

• Lift and carry products (up to 40-pound weight)

• Perform repetitive tasks in a fast-paced retail environment

• Work flexible hours, including evenings, weekends, and holidays

• Multi-task effectively while managing multiple priorities

Required Skills: Exceptional customer service, attention to detail, reliability, and ability to maintain store standards while managing multiple simultaneous tasks. Regular lobby monitoring and customer engagement are critical priorities.