What are the responsibilities and job description for the Customer Service Coordinator position at Precision Resource?
Customer Service Coordinator opportunity in Shelton, CT.Dependable. Enthusiastic. Driven to succeed. If you’re looking for a role where your customer service and manufacturing experience directly support the delivery of cutting-edge technology to our customers, this is your opportunity.Family-owned for over 75 years, Precision Resource is a leading global supplier of precision metal components and assemblies using a fineblank production method. We provide solutions to quality, cost and production challenges for market-leading customers in industries such as automotive, heavy duty, medical, aerospace, electronics, cutlery and defense.Precision Resource offers:Benefits package including health, dental, life and vision insurance401(k) with match and profit sharingAnnual bonus based on division profitabilityVacation and flexible paid holidaysWellness and Employee Assistance ProgramsTuition reimbursement and paid trainingWork with an established team of long-term employeesSummaryThe Customer Service Coordinator is responsible for building relationships with external customers to support the division to ensure customers’ needs are met.Essential Duties and Responsibilities Serve as the primary customer contact for order placement, changes, delivery inquiries, and issue resolution.Enter purchase orders and releases (EDI, email, or portal) into the ERP system accurately and timely.Validate order details (pricing, lead time, quantities, part revision levels, shipping terms, etc.).Monitor backlogs, open orders, on-time delivery performance, and proactively communicate schedule risks.Work closely with scheduling, operations, and logistics to ensure customer requirements are clearly communicated and understood.Participate in daily/weekly production and scheduling meetings to represent customer priorities.Provide timely responses to customers regarding order status, shipment confirmation, and product availability.Coordinate with Quality and Engineering on part revisions, PPAP/machine capability documentation, deviation requests, and corrective actions.Track and communicate status of expedited orders, shortages, and premium freight needs.Review customer forecasts and compare to historical demand trends to ensure adequate inventory planning.Communicate demand fluctuations to production and procurement to avoid shortages or excess inventory.Maintain accurate customer records including contracts, blanket orders, pricing agreements, and any special packaging/labeling requirements.Ensure compliance with ISO/IATF quality standards as applicable.Identify systemic issues impacting on-time delivery or customer satisfaction and participate in root cause/corrective action activities.Qualifications, Education, Experience Graduation of high school or equivalent (GED) (Associates degree preferred).2 years of customer service or inside sales support experience (manufacturing environment highly preferred).Strong organizational skills; ability to manage multiple deadlines simultaneously.Excellent communication skills (verbal, written, and professional email etiquette).Ability to read and understand purchase orders, customer terms, and basic technical documentation (drawings, part numbers, revisions).Experience with ERP systems (SAP, Oracle, Epicor, Infor, QAD, Plex, etc.) and proficient in Excel.Experience working with automotive Tier 1 or Tier 2 OEMs. (Preferred)Exposure to IATF 16949 / ISO 9001 environments. (Preferred)Precision Resource is an equal opportunity employer, M/F/D/V. To learn more, visit www.precisionresource.com/careers/Powered by JazzHRMGPgT5ttvz
Salary : $18 - $24
