What are the responsibilities and job description for the Patient Care Coordinator position at Precision Rehabilitation & Orthopedic Physical Therapy (PRO PT)?
Identification Section
Position Title: Receptionist/Patient Care Coordinator
Department: Clerical EEOC Class: ASW
Reports To: Director of Client Services FLSA Status: Non-exempt
General Summary
The Patient Care Coordinator position is responsible for patient care to include greeting of customers, scheduling initial evaluations as well as follow up appointments, answering and/or transferring phone calls, maintaining order of the front office, efficiently and accurately utilizes the software that the Patient Care Coordinator is responsible for, and to ensure that all statistical data is tracked and kept up to date. Enthusiastic work ethic, attention to detail, strong multitasking and time management skills, and a friendly and compassionate demeanor are essential.
Essential Job Functions
- Assists patients in preparation for treatment, preparing necessary paperwork, patient financial responsibilities and authorizations;
- Document in medical records, when necessary, to explain cancellations of or changes in the physical therapy schedules;
- Personal stat entry;
- Answering phone calls, transferring phone calls, taking messages;
- Update referring clinics and w/comp carriers with update progress reports;
- Manage prescription log in Dashboard;
- Schedule/ Reschedule customers;
- Contact and reschedule New Eval Cancels and No shows;
- Follow up on any missing or pending authorizations;
- Scanning of patient intakes;
- Prepare Evaluations and Financial Reports;
- Collect Copay’s and Sales of medical supplies;
- Properly complete timesheet daily;
- Regular, consistent, and predictable attendance per PRO-PT’s attendance and punctuality policy;
- Meet/exceed key practice metrics established by the clinic manager that include service quality goals, promptness, consistency of attendance, and patient satisfaction scores;
- All other duties as assigned.
Knowledge, Skills, and Abilities
- Bilingual English/Spanish (Spoken & Written).
- Ability to successfully complete training.
- Ability to observe, evaluate, and record conditions, reactions, and changes in the physical condition of patients.
- Ability to maintain appropriate attitude and conduct necessary to the welfare of patients.
- Ability to create and maintain records and write brief reports.
- Ability to communicate effectively.
- Ability to explain instructions and guidelines to others effectively.
- Ability to determine work priorities.
Education and Experience
- High School Diploma or Equivalency
- 2 years of clerical experience in the relevant field
- Basic computer skills in Word and Excel
Physical Requirements
- Hearing: Adequate to perform job duties in person and over the telephone.
- Speaking: Must be able to communicate clearly to patients in person and over the telephone.
- Vision: Visual acuity adequate to perform job duties, including visual examination of patient and reading information from printed sources and computer screens.
- Other: Requires frequent lifting and carrying items weighing up to 50 pounds unassisted. Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting and sitting, regularly throughout a regular work shift. Requires exposure to communicable diseases, bodily fluids, medicinal preparations and other conditions common to a clinic environment.
Working Conditions: Normal working conditions absent extreme factors.
Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive listing of all responsibilities, duties, and skills required.