Scheduler / Dispatcher

Scheduler / Dispatcher / Customer Service Pro!

Are you an experienced scheduler or dispatcher known for your lightning-fast pace, exceptional communication prowess,and unwavering attention to detail? We're seeking a dynamic individual like you to join our team and make a positive impact in our fast-paced environment. If you thrive on delivering top-notch customer service and have demonstrated longevity in scheduling for over three years with one company, we want to hear from you!

About Us:

Precision Plumbing & Heating Systems has been an industry leader in Northern Michigan since 2000 and we are looking for top-notch individuals to join our growing team! We pride ourselves on operating with honesty, integrity and appreciation for every employee and customer. We offer a 100% customer satisfaction guarantee, and we appreciate our many customers whose 5-star reviews show us that we are meeting our goal of exceeding our clients expectations every day! We regularly give back to our community through our Precision Cares program and our annual Precision Make-over. We are strong proponents of continuing education and support each individual to be the very best that they can be!

Job Overview:

We are seeking a detail-oriented, customer liason to join our team. The ideal candidate will be responsible for inputting, updating, and maintaining accurate data within our systems, strategically scheduling appointments and overseeing our membership programs.

Job Responsibilities:

• Scheduling Mastery: Utilize your extensive scheduling experience to coordinate appointments, meetings, and deadlines with precision and efficiency.
• Customer Service Excellence: Interact with clients and co-workers professionally and courteously, ensuring their scheduling needs are met promptly and accurately.
• Attention to Detail: Maintain meticulous records, data entry and documentation, ensuring all scheduling information is accurate and up to date.
• Communication Expertise: Communicate clearly and effectively with team members and clients, providing updates and managing expectations.
• Problem Solving: Proactively anticipate and resolve scheduling conflicts or issues to ensure smooth operations and customer satisfaction.
• Adaptability: Thrive in a fast-paced environment where priorities can shift quickly, demonstrating flexibility and agility in managing schedules.
• Initiative: Desires to proactively educate our client’s about the benefits of services and equipment that will improve their comfort and peace of mind.

Requirements:

• Experience: Minimum of 3 years of experience in scheduling or dispatching roles with a single employer, demonstrating stability and commitment.
• Reliability: Can reliably commute to Traverse City 5 days per week.
• Organizational skills: Exceptional organizational skills with a keen eye for detail.
• Communication: Strong communication and interpersonal skills to effectively interact with co-workers and clients alike.
• Data Entry: The ability to effortlessly and accurately enter data while talking with clients on the phone is a must, with a typing speed of at least 50wpm.
• Attitude: Positive attitude in the midst of chaos is a must, when phones are busy and demand is high, being optimistic key!
• Software Proficiency: Proficiency in scheduling software and MS Office Suite (Excel, Outlook, Word).
• Customer Focus: A passion for delivering excellent customer service, with a track record of building positive relationships and presenting clients with best options.

Benefits:

• Medical, Dental, Vision, Life, AD&D Insurance with additional options available for you and your family, 401K with up to 4% Match, Paid Vacation, Sick, Birthday, Holidays, Paid volunteer time, Paid Continuing education and professional development opportunities, tuition reimbursement, additional healthy lifestyle reimbursment plan that supports healthy work and personal enrichment.

Why Join Us:

Join a dynamic team where your expertise in scheduling, customer care and attention to detail will be valued and your contributions recognized. Grow professionally in an environment that fosters innovation and collaboration. If you're ready to take the next step in your career, apply today and become a key player in our growth and success!

To apply for this great opportunity, please submit your resume, highlighting your scheduling experience, customer service skills, attention to detail and any additional information that would relate to this position. We look forward to receiving your information and discussing your experience and strengths for this position.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Appointment scheduling: 1 year (Required)
• Dispatching: 1 year (Preferred)
• Microsoft Office: 1 year (Required)
• Customer service: 1 year (Required)
• Multi-line phone systems: 1 year (Required)
• longevity at one employer: 2 years (Required)
• hvac or plumbing : 1 year (Preferred)

Location:

• Traverse City, MI 49684 (Preferred)

Ability to Commute:

• Traverse City, MI 49684 (Required)

Work Location: In person

Salary : $19 - $23