What are the responsibilities and job description for the Help Desk Associate position at Precision of New Hampton?
- Must live near or relocate to New Hampton, IA, or surrounding area -
Precision of New Hampton is looking for a new Help Desk Associate for our office and manufacturer area. This role will consist of assisting in day-to-day operations at Precision, including but not limited to; Printer Support, Remote Desktop Support, VoIP support, Minor Network Support, Desktop Support, and Peripheral support.
Responsibilities
Provide desktop support for our CSRs running Windows 10 & 11
Supporting a wide range of printer hardware, networked and tethered
Working on, and figuring out PC hardware issues
Computer Imaging for new employees
Communicating with employees on issues they may be having, or things they may need
Diagnosing minor network issues
Fixing and maintaining peripheral hardware issues, as well as VoIP support for our desk phones
Assisting the IT Manager when needed
Requirements
At least one year of experience in a help desk/desktop support role
Windows Administration
Active Directory/SMB
Basic understanding of networks (DHCP, DNS)
Some experience with remote desktop tools (Preferably ConnectWise and/or RDP)
Experienced with computer hardware and troubleshooting
Comfort with communicating with our third party partners for aiding in technical assistance
Nice-to-haves
Linux Administration (Debian/Ubuntu)
Knowledge and experience with Proxmox and PBS (or tools like KVM/QEMU)
Two-year (associates) degree in Information Technology
Understanding and programming desk phones (Yealink/Polycom)
Experience with Python for scripting/automating
Understanding databases such as MySQL/Postgres
Experience with the Ansible/AWX platform
Zabbix Dashboard and SNMP understanding
Certifications such as a CompTIA A (Or similar) are always a plus!
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