Customer Service Route Driver Representative

Customer Service Route Driver Representative

Job Details

Job Location

Moore, OK

Education Level

High School

Job Category

Hospitality –

GENERAL PURPOSE

This position will have the responsibility to provide superior customer service, by focusing on each customer’s needs and requests, by delivering and picking up customer linen in a timely and professional manner within assigned routes utilizing delivery vehicles like trailers, box trucks, and/or cargo vans

The Customer Service Route Driver Representative will work with other team members of Precision Linen to ensure we have met our customer's expected criteria.

In addition, this “face” of Precision Linen will build positive and effective relationships with our customers, ensuring long-lasting business.

DUTIES AND RESPONSIBILITIES

§ Excellent customer service and communication skills are a must.

§ Excellent organization skills (able to multi-task, prioritize, plan, and execute).

§ Operates a delivery vehicle (trailer box trucks, cargo van) assigned by the company to the driver with an established or alternate route as scheduled.

§ Delivering carts in the most time-efficient manner and collecting signed delivery tickets.

§ Validates the content of delivery by performing a reconciliation of carts (metros) to be delivered to the customer and from the customer.

§ Performs daily pre- and post-delivery vehicle (trailer box trucks, cargo van) inspections.

§ Maintains the condition of the delivery vehicle (trailer box trucks, cargo van) clean and disinfected, based on company protocol and guidelines.

§ When ending the shift, the delivery vehicle (trailer box trucks, cargo van) must have a full gas tank.

§ Provides reports about any maintenance issues related to the delivery vehicle (trailer box trucks, cargo van) (box or trailer) or any other concerns.

§ Ensures compliance with regulatory and company policies and procedures.

§ Adheres to all traffic rules and DOT regulations.

§ Must be punctual and stringent about timings and make no delays in deliveries.

§ Must be prepared to work in any traffic pattern, severe weather, and strict deadlines according to our business needs.

§ Must always be in full uniform provided by the company.

§ Will always provide professional and courteous service to our customers and their staff.

§ Will communicate with the Facilities Manager any customer or route concerns.

• Great interpersonal skills and social competency.
• Professional demeanor, organized, and reliable.
• Effective and skillful communication skills.
• Ambition, a strong work ethic, and an earnest willingness to learn.
• The ability to excel in a high-energy, fast-paced environment is necessary.
• Ability to effectively collaborate and work in a team-based environment.

§ Will be required to perform other duties as requested, directed, or assigned

• Great interpersonal skills and social competency.
• Professional demeanor, organized, and reliable.
• Effective and skillful communication skills.
• Results-driven attitude with a hunger for success.
• The ability to excel in a high-energy, fast-paced environment is necessary.
• Ability to effectively collaborate and work in a team-based environment.
• Must possess superior conflict resolution skills.

QUALIFICATIONS

§ Must have a High School diploma or equivalent.

§ Must have a valid driver’s license Class A.

§ Must have a valid medical card.

§ Must have 2 or more years of related experience.

§ Must have a clean driving record.

§ Must be able to pass a drug and background test.

§ Must have excellent customer service skills.

§ Must be able to work independently, be responsible for route, and work unsupervised 90% of the time.

§ Must have a clear understanding of the importance of meeting deadlines and commitments.

§ Must be able to perform basic math operations to include addition, subtraction, multiplication, and division.

§ The ability to effectively meet customer needs.

§ Candidates will be subject to all DOT pre-hire requirements.

WORKING CONDITIONS

AMOUNT OF TIME TYPICALLY SPENT ON ACTIVITY

Inside work: protected from weather conditions

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Outside work: no effective protection from weather

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Both inside and outside work: activities occur both inside and outside an office enclosure

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Extreme cold: below 32 degrees for periods of more than 1 hour throughout the normal course of a day

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Extreme heat: above 100 degrees for periods of more than 1 hour throughout the normal course of a day

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Noise: employees must shout to be heard over ambient noise level (hearing protection required)

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Vibration: exposure to oscillating movements of extremities or whole body

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Potential hazards: moving parts, electricity, gas, scaffolding, chemicals, etc.

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Terminal viewing: extended viewing of screens

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Atmospheric conditions (in non-confined spaces): fumes, odors, mists, gases, poor ventilation, etc.

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Oils: air and/or skin exposure to oils and other cutting fluids

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Respirator: The use of a respirator is required

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

Physical stamina: due to emergency or workload demands, subject to extended work hours requiring stamina beyond normal demands or levels

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

None: The employee is NOT substantially exposed to adverse environmental conditions (work occurs in a typical office or administrative environment)

FREQUENTLY

OCCASIONALLY

RARELY

NEVER

ACTIVITY

FUNCTION

AMOUNT OF TIME TYPICALLY SPENT ON ACTIVITY

Essential

Non-Essential

Rarely

Occasionally

Frequently

Standing (on a hard surface)

X

X

Stairs

X

X

Walking

X

X

Sitting

X

X

Twisting

X

X

Stooping

X

X

Crouching

X

X

Talking

X

X

Hearing

X

X

Reaching

X

X

Seeing

X

X

Balancing

X

X

Pushing up to 500 lbs.

X

X

Pulling up to 500 lbs.

X

X

Grasping

X

X

Lifting or carrying up to 70 lbs.

X

X

Moving (continuous motion)

X

X

Using precise hand movements

X

X

Reasoning or solving problems

X

X

Reading

X

X

Writing

X

X

Performing mathematical calculations

X

X

Adhering to deadlines under pressure

X

X

Learning or retaining technical information

X

X

Interacting with customers or visitors

X

X

Bottom of Form

Job Type: Full-time

Pay: From $18.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid training
• Referral program
• Vision insurance

Compensation Package:

• Hourly pay
• Monthly bonus

People with a criminal record are encouraged to apply

Application Question(s):

• Yes or No :

Ability to safely and effectively operate the following types of vehicles :
- Box truck. up to 26ft, 26,0000lbs
- Transit Cargo Van
- Pick up truck

Experience:

• Commercial driving: 2 years (Preferred)
• Customer service: 2 years (Required)
• Sales: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Moore, OK 73160 (Required)

Ability to Relocate:

• Moore, OK 73160: Relocate before starting work (Required)

Work Location: In person

Salary : $19