What are the responsibilities and job description for the Dispatch Coordinator position at Precision Garage Door Service?
Now Hiring: Scheduler and Dispatcher at Precision Garage Door Service
Schedule: Full-Time, Monday-Friday, In office | Department: Customer Service
As an Scheduler and Dispatcher , you’ll play a critical role in our day-to-day operations—connecting with customers, coordinating with installers, managing job logistics, and keeping our schedule running like clockwork. If you enjoy solving logistical puzzles, providing top-notch customer service, and staying ten steps ahead, we want to hear from you!
What You'll Do
Apply today and bring your energy, excellence, and expertise to Precision Garage Door Service!
Schedule: Full-Time, Monday-Friday, In office | Department: Customer Service
As an Scheduler and Dispatcher , you’ll play a critical role in our day-to-day operations—connecting with customers, coordinating with installers, managing job logistics, and keeping our schedule running like clockwork. If you enjoy solving logistical puzzles, providing top-notch customer service, and staying ten steps ahead, we want to hear from you!
What You'll Do
- Coordinate Garage Door Installations
- Identify ready-to-schedule jobs, review job details and tags, and assign them to installers based on region, difficulty, availability, and delivery schedules.
- Communicate with Customers
- Call customers to schedule installs, explain prep requirements, and review job notes. Keep records of conversations and follow up when needed.
- Work Within Our Scheduling System
- Use ServiceTitan to set appointment windows, assign jobs to technicians, and confirm schedules via email or text.
- Stay Ahead of the Curve
- Track delivery manifests, anticipate market needs, and manage out-of-market assignments to maximize daily efficiency.
- Strong organizational and communication skills
- Ability to confidently guide conversations and control scheduling flow
- Comfortable using scheduling software (ServiceTitan experience is a plus!)
- Detail-oriented mindset—understanding the impact of tags, locations, skill levels, and delivery logistics
- Team player who’s also self-motivated and proactive
- Ability to prioritize under pressure and pivot as needed
- Experience in dispatch, operations, or field service scheduling
- Knowledge of garage door types, installation steps, or related services
- Bilingual in English and Spanish (preferred, not required)
- Be part of a respected, nationwide brand with a strong reputation
- Join a supportive and tight-knit team
- Opportunity for growth and cross-training
- Full benefits package, paid time off, and more
- Make a real difference every single day!
Apply today and bring your energy, excellence, and expertise to Precision Garage Door Service!