What are the responsibilities and job description for the Service Manager position at Precision Fire Solutions, LLC?
Company Description
Precision Fire Solutions, LLC specializes in emergency notification and communication systems, providing design, installation, and maintenance services for fire alarms, mass notifications, security systems, CCTV, access control, and monitoring. As a NICET IV certified, UL Listed, and GSA-certified contractor, we are committed to excellence in service and technical expertise.
Role Description
This is a full-time, on-site role for a Service Manager located in West Columbia, SC. The Service Manager will oversee the day-to-day operations of the service team, ensuring timely and quality service for fire and emergency systems. Responsibilities include coordinating customer communication, troubleshooting complex service issues, and ensuring compliance with industry standards. The Service Manager will also play a key role in process improvements to enhance service efficiency and customer satisfaction.
Qualifications
- Technical skills in fire alarm systems with a strong understanding of service and maintenance practices.
- Experience in team leadership, scheduling, and service management, including customer communication and issue resolution.
- Knowledge of industry standards and regulations, including NICET certification.
- Ability to manage service records and documentation with attention to detail.
- Proficiency in using diagnostic tools, maintenance software, and troubleshooting complex technical issues.
- Strong organizational and time management abilities to handle multiple priorities effectively.
- Preferred: Experience with Fire Alarm Systems and relevant certifications such as NICET IV or equivalent.
Salary : $75,000 - $95,000