What are the responsibilities and job description for the Consumer Support Ticket Agent position at Precision Expedited.?
Job Overview
We are looking for a Consumer Support Ticket Agent to assist customers by responding to support tickets, answering questions, and resolving issues in a professional and timely manner. The ideal candidate should have strong communication skills, basic computer knowledge, and a positive customer service attitude.
Duties
- Respond to customer support tickets and inquiries
- Resolve customer issues and provide accurate information
- Troubleshoot basic problems and escalate complex issues when needed
- Maintain records of customer interactions in the ticketing system
- Provide friendly and professional customer service
- Follow company procedures and support guidelines
Requirements
- Good communication and customer service skills
- Basic computer and typing skills
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving skills
- Ability to work independently and as part of a team
- Previous customer service experience is a plus but not required
Pay: $25.57 - $30.57 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
Work Location: Hybrid remote in San Clemente, CA 92672
Salary : $26 - $31