What are the responsibilities and job description for the Office Manager position at Precision Door Service?
Job Description
Office Manager – Operations & Customer Service
Company: Precision Garage Door Services
Location: Little Rock, AR
FLSA Classification: Exempt
Position Summary
The Office Manager – Operations & Customer Service is responsible for overseeing and performing daily office operations while providing hands-on operational leadership in a fast-paced home services environment. This role ensures scheduling accuracy, administrative efficiency, technician support, and consistent execution of company procedures.
Essential Duties & Responsibilities
- Oversee and perform daily office operations, administrative workflows, and internal systems
- Oversee and perform scheduling coordination, dispatch support, job documentation, and customer record management
- Oversee and perform invoicing support, job close-out accuracy, and administrative quality control
- Oversee and perform coordination between office staff, technicians, and management
- Oversee and perform resolution of escalated customer complaints and service issues
- Oversee and perform training, coaching, and operational accountability for office staff
Required Qualifications
- Experience as an Office Manager or Operations Manager
- Strong organizational and process-management skills
- Ability to lead and execute in a high-volume service environment
Preferred Qualifications
- Home services or trade industry experience
- Familiarity with scheduling, Service Titan and Microsoft 365
FLSA Statement
This position is classified as exempt under the Fair Labor Standards Act.