Office Manager: Residential Garage Doors (NWA)

Precision Door Service of Northwest Arkansas is growing rapidly and as a result we need more dynamic team members. Precision Door Service of Northwest Arkansas is part of the largest residential garage door franchise system in the United States. We provide sales, installation, repair and service of overhead garage doors. Our specific franchise group has a 4.9 star rating on Google and an A rating on the BBB for excellence in customer service. Our work environment is fast paced and energetic, and you will be surrounded by people who take pride in what they do-both from the mechanical service side and the customer satisfaction side.

We are looking to add an experienced Office Manager to our growing team. The ideal candidate will have exceptional customer service skills and the ability to work well within a team.

Visit our website at www.precisiondoornwa.com for more information about our company.

Requirements:

• QuickBooks knowledge Preferred
• Minimum 3 years Customer Service experience 
• Minimum 3 years Office management experience 
• Proficiency in MS Office
• High School diploma or equivalent education

Skills & Qualifications:

• Service Titan experience preferred but not required
• Works and interacts with a high degree of professionalism.
• Contributes to the morale and positive work environment
• Working knowledge of office equipment, such as printers, computers, and fax machines
• Superior verbal and written communication, organizational, and follow-up skills
• Excellent time management skills and the ability to prioritize work
• Ability to think critically, make decisions and work independently, while adhering to company standards and guidelines
• Ability to learn quickly and efficiently.
• Creative thinking to get tasks completed within designated timeframe.
• Effective leadership skills that possess the ability to delegate tasks and hold employees accountable.
• Ability to develop training materials and facilitate training to employees.

Job Duties:

• Answer the telephone in a warm, welcoming, and professional manner.
• Assist customers with questions on the phone or in our showroom.
• Daily reports
• Scheduling
• Oversee Payroll/Data entry.
• Basic accounting in QuickBooks /excel/Smartsheet
• Oversee physical inventory cycle counts monthly and ensuring all adjustments are entered in QuickBooks.
• Assist the Operations Sales Manager in overseeing office and warehouse daily operations
• Become Service Titian subject matter expert
• Point of contact for contractors, property management and tenant/landlords.
• Manage office staff across multiple locations (daily duties, performance, development and training)
• Development of Standard Operating Procedures
• Additional projects as assigned.

Must be available to work Monday through Friday with occasional availability on weekends. Available by phone when not working if direct reports or other staff is working.