Customer Service Planner SSBO

Mission:

To implement, coordinate and maintain a valid and realistic Master Production Schedule supporting the Business Operation’s Sales and Operations Plan and Customer Orders. To insure effective communication between PCC’s customers and the manufacturing organization facilitating on-time customer order delivery.

Principal Accountabilities:

• MASTER SCHEDULING
  
  

Objective: To implement a schedule supporting the approved Sales and Operations Plan and meet customer delivery requirements.

Typical Activities:

• Continually monitors the master schedule, manufacturing capacity, material availability, lead time, customer order backlog and the business operations delivery performance against the plan to identify changes, trends, short-term deviations and/or forecast errors.
• Performs MPS system requirements for end items, including firming, submitting and approving those orders in the base.
• CUSTOMER SERVICE SUPPORT
  
  

Objective: To regularly communicate with the customer regarding order delivery date commitments based on the master schedule and to resolve delivery problems.

Typical Activities:

• Maintains and updates committed ship dates for products and communicates to sales, marketing, order entry and the customer.
• Represents PCC in meetings with the customer both in house and a t the customer’s site.
• Routinely communicates verbally and electronically (E-mail) regarding order status to the customer.
• MASTER SCHEDULE MAINTENANCE
  
  

Objective: To maintain the master schedule for responsible items and take the necessary action to assure schedule adherence.

Typical Activities:

• Manages customer delivery dates within capacity guidelines.
• Recommends changes to part load profiles to the master scheduler.
• Reviews the master schedule reports, sales reports, and rough cut capacity reports to maintain a balance between the master schedule, manufacturing orders and customer order delivery dates.
• Interfaces with capacity and scheduling group regarding customer order progress and provides information to aid in setting shop priorities.
  
  

Qualifications:

• Minimum two (2) years of college in a business related curriculum.
• Minimum four (4) years related professional experience with at least two (2) of those years in a related planner / scheduler / analyst position.
• Demonstrated good oral and written presentation skills.
• Highly self motivated and able to work independently.
• Demonstrated good organizational skills.
• Proficient in MS Excel.
• VIS / VISTA / FOCUS experience a plus.
• Attention to detail a must.
• Maintains high-degree of professionalism at all times.