Outbound Sales Manager - Premier Superalloy Business

The Outbound Sales Manager will work onsite at our flagship metals plant in Cannon-Muskegon (in West Michigan). Rich relocation support is available for non-local candidates.

*Travel will be required as needed for Customer visits and Customer engagement.

Outbound Sales Manager Summary

The Sales Manager leads in the management of the Company's sales activities - maintaining strong, long-lasting relationships and contact with customers, ensures timely customer service, responds to customer requests, facilitates accurate and timely order entry and drives customer order fulfillment to ensure profitability.

Primary Responsibilities

• Manage, lead and develop support team of Customer Service Representatives.
• Monitor sales metrics and provide sales forecast.
• Perpetuate sales bookings through direct contact and technical liaison with customers.
• Collecting Sales Forecast data from Sales team and reporting progress on a weekly basis to Sales Director.
• Manage day-to-day customer communication and ongoing relationships as it relates to current, new and upcoming orders, as well as additional opportunities.
• Propose strategic sales activities based on customer demand and internal capacity,
• Report on customer sales trends to Sales and senior leadership.
• Maintain/control inventory levels for finished goods as directed by management. Monitor finished goods inventory for opportunities and to minimize risk.
• Track/expedite production orders.
• Assist accounting with collections.
• Perform order entry/understand guidelines of contract review.
• Interface between customers and Manufacturing/Technology concerning specification/technical capability.
• As necessary, visit clients, attend trade shows and other industry events to capitalize on networking and relationship-building opportunities.
• Ability to travel at least 15% of the time.
• Must be willing to work extra hours, if/when needed, in order to ensure that business & customer deliverables are met timely.
• Other duties as assigned.

Education and experience - Required

• 4-year degree in Business Administration, Marketing or equivalent.
• Minimum of 5 years of technical-related sales experience, preferrable in the alloy or aerospace industries.
• Familiar with technical aspects of CM alloys and concepts of manufacturing processes preferred.
• Previous leadership experience preferred.

Skills/Competencies

• Strong project/ account management skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent troubleshooting skills.
• Knowledge of CRM, ERP and MS Office software.
• Understanding of sales performance metrics
• Ability to work independently.
• Ability to work independently.
• Strong presentation skills.
• Ability to think strategically and strong problem-solving aptitude.
• Self-confidence.
• Business acumen and financial aptitude.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and work with personnel at all organizational levels.