What are the responsibilities and job description for the Customer Service Representative position at Precision Aviation Group?
Headquartered in Atlanta, Georgia and founded in 1993, Precision Aviation Group (PAG) is a leading provider of maintenance, repair, and overhaul (MRO) and value-added supply chain services to the aerospace and defense industries. With 25 FAA-approved repair stations, 27 locations worldwide, 1,100 employees, and over 1.2 million square feet of production/distribution facilities, PAG offers comprehensive MRO services on over 200,000 product lines. PAG supports operators in the Airline, Business and General Aviation (BGA), Military and Rotary Wing markets through its Inventory Supported Maintenance, Repair, and Overhaul (ISMRO®) business model.
Job Purpose
The Customer Service Representative will provide exceptional customer support to both internal and external clients by leveraging an in-depth understanding of PAG’s products and services. Ideal candidates will enjoy and have experience relevant to:
- Sales support functions
- Phone based customer support
- Computer based order processing
- Complex product lists
- Receiving and resolving customer questions and concerns
- Maintaining customer database and history
- Producing reports
Job Duties and Responsibilities
- Communicate with customers regularly (weekly/daily) for updates on in-progress jobs via phone or email.
- Resolve customer inquiries related to jobs and quotes promptly.
- Manage customer quote approvals, re-quoting as necessary, ensuring client satisfaction.
- Coordinate with production, shipping, warehouse, and common carriers to expedite or trace missing or delayed shipments.
- Ensure quotes are processed efficiently and within defined timeframes.
Essential Job Functions
- Collaborate effectively with other departments and individuals within the organization.
- Have strong team orientation
- Competency in Microsoft Office, especially Excel
- Ability to read and write English, follow verbal instructions and use basic math
- Build and maintain lasting relationships with customers, ensuring repeat business.
- Exhibit excellent interpersonal, written, and verbal communication skills.
- Strong analytical skills, and the ability to summarize data and trends clearly
- Ability to work overtime, shift/weekends when needed
- Possess knowledge of the aviation industry and airline Maintenance, Repair, and Overhaul (MRO) processes.
At least 1 year of customer service experience in commercial aviation, preferably with an FAA repair station. Minimum of a H. S. Diploma or GED.
Pay Rate is between $22-$25 per hour.
We offer competitive pay and a wide variety of benefits. Full time associates qualify for health benefits the first of the month following 30 days’ employment. Options include medical, dental, vision, base life (company paid), voluntary life, short and long-term disability, flex spending accounts, and telemedicine. Other benefits include vacation and PTO time accrued with each pay cycle with a vacation carryover/payout option at year end, 9 paid holidays, 401k with company match contributions.
Qualified candidates with strong drive, work ethic and commitment to quality are invited to apply at www.precisionaviationgroup.com.
EOE/Vets/Disabled
Salary : $22 - $25
