Senior Technical Account Manager

Application and Interview Impersonation Notice: Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (“Precisely”) is unlawful. If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.

Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 95 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!

Overview

Precisely is a global leader in data integrity, providing accuracy and consistency in data for 12,000 customers in more than 100 countries, including 90 percent of the Fortune 100. Precisely’s data integration, data quality, location intelligence, and data enrichment products power better business decisions to create better outcomes. We are looking for talented individuals with the experience and motivation to join our innovative, fast-paced Precisely Team.

Our Senior Technical Account Managers are skilled business and technical professionals that assist our clients in managing their critical communication processes. The Senior Technical Account Manager will have strong foundational understanding of Precisely’s software, the technologies and infrastructure required to support Hosted Managed Services in a high availability model. The position is responsible for building effective relationships with clients and internal teams to deliver operational excellence and complex solutions in a very demanding environment.

What You Will Do

• Client Relationship: Serve as the main point of contact between clients, and all internal and external teams.
• Client Support: Understanding of Precisely’s service offerings as well as managing daily client production activity.
• Issue Resolution: Manage resolution of issues, including troubleshooting, documenting, and escalating the issues to internal teams in order to achieve prompt and complete resolution to the client’s satisfaction.
• Change Management: Work with cross-functional teams to implement service changes for assigned clients by participating in use case development, user acceptance testing and production validation.
• Risk Management: proactively identify risks, communicate them to stakeholders, and assist with the implementation of mitigation strategies.
• Process Improvement: Provide input to establish Client Services processes and continually seek ways to make existing processes more efficient and effective.
  
  

You Have

• 8 years of experience supporting business clients in one of the following or related fields: Software Services, Financial Services, Marketing, Quality Assurance.
• Bachelors degree from an accredited college (5 years of Equivalent experience will be accepted in place of the education requirement).
• Exceptional written and verbal communication skills.
• Have an extremely detail-oriented personality, with strong decision-making and time management skills. Ability to deal with multiple challenges and varying priorities. (Acts with a sense of urgency).
• Ability to identify key performance indicators of assigned clients from production metrics. Evaluate existing business processes and workflows, identifying opportunities for improvement and recommending solutions that align with client and organizational goals.
• Results oriented. The position can be demanding, and flexibility of schedule may be required to meet the needs of our customers. Demonstrated experience exhibiting situational awareness while managing a team and/or a project.
• Experience creating and documenting detailed requirements.
• Demonstrate and foster teamwork with peers and others (internal and external) to provide highly responsive client service
  
  

What We Are Looking For

• Knowledge of SQL and writing database queries.
• Knowledge of HTML.
• Knowledge of cloud-based environments (AWS, Azure, GCP).
• Knowledge of Adobe Suite of Products (Acrobat, Photoshop, Illustrator).
• Familiarity with Salesforce/JIRA or other CRM systems.
  
  

The personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the Precisely Candidate Privacy Notice