What are the responsibilities and job description for the Strategic Account Program Manager position at Precinmac?
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Precinmac is a leading supplier of mission-critical, precision machined components used in the aerospace and defense, semiconductor, and automation equipment sectors. We specialize in manufacturing uniquely designed high tolerance precision machined components and assemblies, with a focus on continuous improvement, on-time delivery, and the highest possible quality and consistency.
Job Summary: The primary goal of the Strategic Account Manager is to establish, maintain and expand support to grow our top-tier customers through the strategic account process that develops and achieves mutual performance objectives, financial targets, and critical milestones. This position is responsible for planning, quarterly business reviews with customers, and having a solid understanding of the customers’ needs. The Strategic Account Manager must be proficient at building and maintaining relationships inside and outside of the company and be comfortable presenting to customers and all levels of the company including decision makers. This position is responsible for achieving strategic account targets and maintaining knowledge of company products, services and solutions.
Duties/Responsibilities:
- Establishes strong, long-term customer relationships by developing and implementing customer relationship management strategies.
- Assesses, clarifies, and validates customer needs on an ongoing basis; understands key business initiatives, areas of concern or constraint, and competitive environment; and leads solution development efforts that best address customer needs.
- Achieves assigned strategic account objectives including growing and building the sales pipeline.
- Builds and maintains positive relationships with business, technical and operational contacts at assigned customer(s).
- Identifies and understands customers’ challenges, recognizes how to apply solutions, and express their value.
- Supports supply chain in developing and implementing short-term and long-term plans to support production of key product lines.
- Communicates on a regular basis and responds to specific queries, suggests solutions and innovative ideas to meet the customer’s needs and monitors the customer’s expectations and satisfaction.
- Handles complaints and problems effectively and with urgency.
- Acts as the liaison between key customer(s) and internal teams.
- Maintains accounts, contacts, opportunities, quotes, reports, and dashboards in Salesforce CRM.
- Follows up on all sales to ensure orders are processed properly and shipped on time.
- Produces effective verbal and written communication for activities and sales reports, customer correspondence.
- Helps manage price changes and keeps internal pricing policies consistent and current
- Acts as primary expeditor for urgent or past due orders
- Works with the supply chain team to escalate concerns when needed
- Acts as the primary point of contact for all contract negotiations with the customer
- Works pro-actively to identify any and all opportunities to maximize revenue on a monthly and quarterly basis.
- Acts as back-up to the customer service person on the account to process sales orders and other tasks when needed
Required Skills/Abilities:
- Understanding of performance metrics including sales, operational KPIs, and strong analytical skills is a must.
- Excellent written and verbal communication skills.
- An ability to address customer requests in a timely manner.
- Strong organizational skills and the ability to complete multiple complex tasks in a timely fashion.
- Occasional travel is required.
- Typical hours are between 8AM-5PM EST, with additional office hour availability required due to the global nature of our customer base.
Education and Experience:
- 3-6 years of account management experience
- Bachelor's Degree in Business, Marketing, Engineering
- Extremely proactive towards taking action
- Demonstrated knowledge of forecasting, presentations, short-term, mid-term and long-term planning.
- Extreme proficiency in computer skills including Microsoft Word, Excel, PowerPoint, Outlook and Teams. The selected candidate will be asked to provide evidence of Microsoft skills.
- The ideal candidate will have a working knowledge, experience, and relationships with Original Equipment Manufacturers (OEMs)
Typical hours are 8 AM to 5 PM Eastern, with additional off-hours availability required due to the global nature of our customer base.
Occasional travel to visit customers may be required.
Location: On-site at Maine Machine Products in South Paris, Maine
For information on Precinmac, including more information on employee benefits and our company culture, visit our website at www.precinmac.com
Precinmac is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $65,000 - $75,000