What are the responsibilities and job description for the Customer Care Associate position at PRco, Inc.?
Summary:
PRco, Inc. is seeking a detail-oriented, customer-focused Customer Care Associate. This role combines administrative support with exceptional customer service, ensuring our customers receive accurate, timely, and professional assistance.
The ideal candidate enjoys helping people, takes pride in producing accurate work, communicates professionally, and can confidently manage multiple priorities in a fast-paced environment. If you're someone who catches the small details, enjoys solving problems, and believes every customer interaction matters, we'd love to hear from you.
Key Responsibilities:
- Deliver professional customer service by phone, email, voicemail, and live chat.
- Assist customers by answering questions, resolving concerns, and documenting interactions accurately.
- Review, process, and enter contracts while ensuring accuracy and compliance with company guidelines.
- Process cancellations, transfers, payments, deposits, and other administrative transactions.
- Compare documents, invoices, and payment information to identify discrepancies and ensure accuracy.
- Review repair estimates and assist with claim-related administrative processing.
- Monitor and respond to multiple email inboxes while completing follow-up tasks promptly.
- Scan, organize, distribute, and maintain electronic and physical documents.
- Process incoming and outgoing mail.
- Maintain accurate customer records across multiple systems.
- Learn company software and procedures quickly while adapting to changing priorities.
- Support team workflows, daily batch work, and other departmental projects as business needs require.
Core Competencies:
The successful candidate will demonstrate the ability to:
- Maintain exceptional attention to detail and consistently produce accurate work.
- Deliver outstanding customer service with professionalism, empathy, and confidence.
- Communicate clearly and professionally, both verbally and in writing.
- Manage multiple priorities while meeting deadlines in a fast-paced environment.
- Adapt quickly to changing priorities, processes, and business needs.
- Learn and effectively use multiple software systems and office applications.
- Exercise sound judgment, solve problems independently, and seek guidance when appropriate.
- Collaborate effectively with team members while remaining accountable for individual responsibilities.
- Maintain confidentiality and handle sensitive customer information with discretion.
- Build positive working relationships with customers, dealerships, lenders, repair facilities, and internal departments.
Qualifications and Requirements:
- Availability to work on-site weekdays from 8:25 AM to 5:00 PM, with the potential for overtime as required.
- Proficiency in keyboarding, 10-key entry, web browsers, and email software.
- Strong attention to detail with the ability to excel in team-focused workflows.
- Understanding of workflow management and documentation best practices.
- Excellent time management skills to handle multiple priorities effectively.
- Strong verbal and written communication skills.
- Ability to pass a background screening.
- Full COVID-19 vaccination required.
Work Environment:
At PRco, we encourage continuous learning and professional growth, ensuring our employees perform at their highest potential. We emphasize clear communication to set customer expectations throughout the claims process, promoting confidence in our services.
We foster a workplace where accountability, respect, and continuous learning are valued. Employees are trusted to take ownership of their work, communicate openly, and contribute to a positive team culture.
Benefits:
- Paid Sick Leave
- Paid Vacation
- Profit Sharing Pension Plan
- Healthcare Coverage
About PRco, Inc.:
Since its inception, PRco has been dedicated to meeting the used car market's demand for extended service contracts and GAP coverage. PRco offers broad coverage for qualified vehicles while providing easy-to-understand contracts. In 2009, PRco introduced PRcoPower, a comprehensive Dealer Management System, along with an online eContracting and payment system. Our mission is to provide an efficient and seamless experience for our customers.
Join PRco and be part of a team that values professionalism, collaboration, and exceptional customer service!
Salary : $25