Trial Program Specialist

At PRC-Saltillo, we have a mission to provide voices to children and adults who are unable to communicate effectively with their natural voices. Each year, we provide voices to thousands of individuals through our specialized communication devices and software. We serve individuals with Autism, ALS, Cerebral Palsy, Aphasia and a variety of other conditions. Our products not only provide the ability to speak, but open opportunities for education, vocation and simply fuller participation in life.

All applicants need to go to our website to apply www.prc-saltillo.com/careers

Position Summary: The Trial Program Specialist (TPS) is responsible for supporting customers throughout the PRC-Saltillo process of trialing a communication device. The TPS I works in a specified region with AAC Consultants, loan equipment staff, and the customer’s team (clinicians, family, etc.) to ensure the customer has what they need to be successful throughout the trial understands and fulfills the terms and conditions of the trial program.

Duties and Responsibilities:

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  Processes assigned Trial Program applications, including performing data entry and ensuring that all necessary documentation is accurate and submitted in a timely manner.
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  Communicates effectively and professionally with external customers and internal staff.
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  Supports customer’s team with next steps once a decision about the trial is made. Initiates returns process when appropriate.
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  Follows established policies and procedures for the Trial Device Program and the department.
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  Completes eligibility verifications and/or benefit verifications for trial devices via web portal, phone call, or third-party software for trial devices.
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  Attends and actively participates in required meetings.
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  Assists team members in their region as requested by manager. Tasks may include data entry, benefit verification, and order confirmation for purchases.
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  Performs other duties as assigned.

Required Skills/Abilities:

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  Excellent interpersonal and customer service skills.
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  Strong verbal and written communication skills.
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  Organized with excellent time management skills and a proven ability to meet deadlines.
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  A service mindset with a focus on delivering excellent customer experience, satisfaction, and success.
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  Flexible, with ability to adapt to a fast-paced, rapidly changing circumstances.
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  Detail-oriented and thorough.
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  Ability to maintain a positive attitude, and act professionally during time of high stress.
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  Ability to work well both independently and with others in a team.
• Ability to present information to others.

Education and Experience:

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  High school diploma or general equivalency degree (GED) is required.
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  At least one year of customer service experience is required.
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  Experience in a medical office is preferred.
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  Experience with Microsoft Word, Excel and Outlook is strongly recommended.