What are the responsibilities and job description for the IT Support Specialist position at PRC MANAGEMENT CO INC?
Description:Position SummaryThe IT Support Specialist provides advanced Tier 1 and Tier 2 technical support, oversees daily operation of PRC's IT infrastructure, and administers enterprise systems to ensure reliable and secure technical operations across corporate and field locations. This role supports system monitoring, cybersecurity, software updates, networking, and infrastructure upgrades, and end user training and documentation. The specialist collaborates with the CIO on IT improvement projects and partners with vendors and service providers to maintain optimal system performance.________________________________________Essential Duties and ResponsibilitiesTechnical Support & TroubleshootingProvide Tier 1 and Tier 2 technical support and assist with the escalations.Investigate and resolve advanced hardware, software, and network connectivity problems.Provide onsite and remote support to corporate and field locations.Coordinate with external vendors, service providers and technical partners.Systems Administration & Infrastructure Management Administer enterprise IT systems (Active Directory, Azure AD, Exchange, Microsoft 365, DocuSign).Maintain hardware/software deployments, updates, and system performance.Manage IT asset inventory, licensing, documentation, and server monitoring.Maintain access control & security systems (badges, cameras, credentials).Support cybersecurity (patching, MFA, updates, incident prevention).Assist with network infrastructure (firewalls, switches, VPN).Projects, Processes & TrainingLead IT projects and system upgrades, including implementation of new tools and infrastructure improvements.Develop and maintain IT procedures, documentation, and knowledge base resources.Conduct end-user training and support technology adoption across the organization.Leverage AI and automation to improve efficiency and optimize IT operations.Perform other related duties consistent with the scope of the position.Requirements:Education & CertificationAssociate or Bachelor’s Degree preferred.Industry certifications such as CompTIA A , Network , Security , Microsoft 365 Fundamentals, CCNA, etc., preferred.________________________________________Experience2 years of IT support with strong networking/system administration experience.Experience with domain administration, cybersecurity practices, and database support.Experience with infrastructure security, licensing, and system performance monitoring.Experience in property management, accounting or construction software (e.g., Yardi) is a plus.Experience with camera systems and access control systems is a plus.________________________________________Skills & CompetenciesDeep technical expertise with Windows operating systems, networking technologies, firewalls, and VPN solutions.Advanced administration skills in Microsoft 365, Active Directory, and Azure environments.Strong analytical and problem-solving abilities with the capacity to resolve complex technical issues.Excellent communication, customer service, and end-user training skills.Proven ability to manage multiple priorities and deliver effectively in a fast-paced environment.Demonstrated ability to manage technology initiatives and collaborate effectively within a team.Highly organized, detail-oriented, and committed to meeting deadlines.Positive attitude, strong work ethic, and dedication to ongoing learning and innovation.Proficiency with AI tools and awareness of emerging technology trends.________________________________________Other RequirementsProlonged periods working at a desk and on a computer.Ability to lift up to 50 lbs. and use small tools.Valid driver’s license required.Occasional afterhours/weekend availability for emergencies or scheduled projects.This is an onsite position at PRC's Corporate Office in Red Bank, NJ.Benefits: Medical, Dental, Vision; 401(k), Life Insurance, Paid Time Off, 11 Observed Holidays
Salary : $55,000 - $70,000