Chief Operations Officer - COO

PRC is a nonprofit, life-affirming ministry serving our local Greater Grand Rapids community. PRC helps people choose life for their preborn children, strengthen their families, and embrace biblical sexuality.

Our Mission: We Live the Truth that People Matter to God through proactive education, responsive medical care, and compassionate support services.

Our Vision: We affirm God’s gift of human life by being the most trusted and respected source for information, education, and services that encourage, empower, restore and redeem through the Lord Jesus Christ.

If you feel that you would embrace and enjoy working in a culture outlined above, please review the following job opportunity.

Job Title: Chief Operations Officer | COO

Reporting Relationship: Chief Executive Officer | CEO

Department: Administration

Days Worked: Monday – Friday

Required Hours: Full-time – Salaried, 40 hours a week, Exempt

Benefit Eligible: Yes

Position Summary:

The primary purpose of this position is to oversee all operational functions across PRC’s program areas - including Community Engagement, Education, Medical, Support Services, and Volunteerism - as well as information technology, facilities, and website operations. As a key member of the Directional Team, the Chief Operating Officer (COO) is responsible for ensuring operational excellence, organizational effectiveness, and alignment with PRC’s mission, including oversight of patient marketing initiatives.

Specific Responsibilities:

Operations, Administration, and Leadership

o Provide direct leadership to, coaching for, and performance oversight of all program directors (Education, Medical, Support Services, and Volunteerism), as well as the Office Coordinator and the COO Executive Assistant, ensuring alignment with PRC’s mission, strategic plan, and service standards

o Direct and monitor the administration of IT systems, processes, and efficiencies, including management of key technology and software vendor relationships, to ensure secure, reliable, and cost-effective operations

o Collaborate closely with the Development Officer, Community Engagement Director, and Graphic Design Consultant to develop and maintain concepts, campaigns, and processes that reflect a consistent PRC brand across all platforms and audiences

o Evaluate the effectiveness of current patient/client marketing strategies on a regular basis and, while sustaining what works, research and recommend alternative or emerging approaches to increase reach and impact

o Oversee all aspects of building safety and security, including but not limited to emergency drills, security cameras, building access controls, lighting, signage, and overall exterior/interior appearance

o Establish, communicate, and enforce guidelines governing all facility use to ensure safety, stewardship of resources, and an excellent experience for staff, volunteers, and guests

o Oversee direction for facility care and maintenance, including cleaning and upkeep performed by paid staff, volunteers, or contracted services

o Partner with interior design consultant to maintain workplace design and function

o Serve as a spokesperson for the organization, as needed, representing PRC’s mission, programs, and values with clarity and professionalism

o Draft, edit, and/or approve community-facing correspondence and communications, as requested, to ensure consistency in messaging, tone, and brand

o Provide support to the planning, strategy, and execution of fundraising and community events, as requested, ensuring operational readiness and alignment with Development goals

o Partner with the HR Consultant on organizational design, staffing structure, and job description development/revisions to support current and future ministry needs

o Prepare and provide the CEO and Board with regular, accurate metrics and dashboards on program effectiveness, operational efficiencies, and progress on Major Strategic Initiatives (MSIs)

Position Requirements:

o Possess a Bachelor’s or Master’s degree (preferred) in Human Services, Public Administration, or a related field; administrative emphasis or experience is ideal

o Bring a minimum of 10 years of experience in a non-profit, preferably Christian, setting

o Demonstrate a servant-leadership mindset in all interactions, modeling humility, transparency, discernment, and grace under pressure

o Collaborate with high-performance executive team while building and strengthening programs

o Teach, instruct, direct, and affirm others in a manner that develops talent and reinforces value

o Lead and engage comfortably with individuals from diverse religious backgrounds, showing sensitivity, humility, and respect

o Exhibit strong leadership, communication, and relationship-building skills to effectively engage and influence at all levels of the organization

o Demonstrate responsibility by showing ownership, dependability, and a willingness to go the extra mile in fulfilling commitments

o Care deeply about people by exhibiting compassion and respect toward those who work with/for you

o Show competence, resourcefulness, accountability and discernment in decision-making and execution

o Persevere with focus, stability, and commitment when faced with obstacles or adversity

o Follow through to ensure that goals, tasks, and initiatives are completed with excellence, attention to detail, and thoughtful prioritization

o Maintain trustworthiness by upholding confidentiality, integrity, and faithfulness in all relationships and responsibilities, particularly when handling sensitive data

o Able to work an occasional evening or weekend as required for staff development, events, etc.

o Ability to lift up to 25 pounds as needed

o Possess a valid driver’s license and reliable transportation for position-related responsibilities

PRC Core Competencies & Requirements:

o Has a personal relationship with Jesus Christ, exhibited by a focus on prayer, study of the Bible, and interactions with others

o Subscribe to, adhere to, and abide by, without reservation, the PRC’s Vision, Mission Statement, and Ministry Overview

o Client Focus

o Interpersonal Savvy

o Managing and Measuring Work

o Resourcefulness with Problem Solving

o Ethics & Integrity

o Priority Setting

o Proficient in smart phone usage, texting, Microsoft Office, Word, Outlook, Excel, and database software

o Compliant with safety procedures and policies as outlined by the PRC

o Eligible to work in the United States

*This job description is not all-inclusive and is subject to change according to the needs and vision of the ministry.

Pay: $90,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Health insurance

Work Location: In person

Salary : $90,000 - $120,000