Leasing Agent - Affordable Housing

Leasing Agent

We are seeking a motivated and customer-focused Leasing Agent to join our team at a PB Section 8 property. The ideal candidate will have experience in affordable housing and a strong understanding of HUD and LIHTC regulations, particularly the Housing Choice Voucher (Section 8) program. This role involves leasing apartments, maintaining occupancy, and ensuring compliance with all federal, state, and local housing regulations.

Essential Duties and Responsibilities: 
•    Process applications, verify income, and complete required Section 8 and LIHTC paperwork
•    Maintain an excellent customer service relationship with prospective residents, current residents, vendors and members of the community. 
•    Lease apartments and sell the products and services of the property to prospective residents, including, but not limited to, features and benefits of the apartments, building and property amenities, and the surrounding neighborhood. 
•    Respond to internet leads, answer prospect calls and conduct property tours following the guidelines outlined in the mystery shop forms.
•    Develop and implement sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed budgeted revenues.
•    Maintain thorough product knowledge of the property and that of major competition.
•    Accurately prepare and have a thorough knowledge of all lease-related paperwork.
•    Maintain prospect traffic and leasing data and assist with other computer data entry as necessary. 
•    Inspect units for move-ins to ensure apartments are ready. 
•    Assist with planning and hosting of resident functions as needed.
•    Responsible for auditing all lease files for bonus submission.
•    Review guest cards to ensure entry into OneSite and follow-up as well as monitor any traffic trends.
•    Adhere to all local, state and federal housing requirements as it relates to leasing and management of the property. 
•    Other tasks or duties as assigned by supervisor.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skills and abilities required.  Associates must follow requirements for training/development plans.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. 

Certifications:
Hold and maintain any and all certifications required to manage the property, which may include affordable, tax credit, property management and other such licenses or designations.   Professional accreditations are preferred. 

Education:
A college degree is preferred but not required.   The position requires the ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions.  

Professional Experience:  
A minimum of one to two (1-2) years’ experience in residential property management or a related field is required. Some experience with HUD/Section 8 and LIHTC required.

Attendance/Travel Requirements:
The position requires the ability to work any of the seven days of the week, 52 weeks of the year.  Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested.  The position requires the ability to serve on-call, as scheduled or as necessary.  Travel may be required at times to attend various company gatherings either in the general vicinity of the associates home property, or in another state.  You must also be able to attend certain resident events that are held after hours.

Skills:  
The position requires, but is not limited to, the following:
•    Strong administrative and organizational skills (juggling multiple projects, tasks simultaneously)
•    Ability to think rationally during a crisis
•    Strong time management skills and the ability to prioritize wisely
•    Strong customer service orientation
•    Good understanding of sales and marketing concepts and the ability to develop, implement, and evaluate marketing plans
•    Ability to close a sale
•    Knowledge of on-site maintenance requirements 
•    Ability to operate and understand personal computer functions and company utilized software packages

Physical Demands:
•    Must be capable of physically accessing all exterior and interior parts of the property and amenities.
•    Must be able to push, pull, lift, carry or maneuver weights of up to 20lbs. independently and 50 lbs. with assistance.

Computer Skills:
•    Basic knowledge of computers 
•    Ability to use Outlook 
•    Intermediate to advanced knowledge of MS Word and Excel, Yardi
•    Ability to develop advanced knowledge of other programs or systems as needed
•    Basic Internet knowledge 

Learning & Development:
Maintain a commitment to ongoing personal development and career growth through career path activities provided through the corporate office and external sources as needed.

This role is non-exempt with a pay rate of $17.00-19.50 per hour for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations.  This position may be eligible to receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job-related factors.  This non-exempt role will be eligible for overtime for all hours worked in excess of 40 per week.  Full-time positions (30 hours/week) are eligible for 2 weeks paid vacation, sick and related leave,11 paid holidays, and health & welfare benefits as outlined on the Company’s website.  To learn more about our company and our benefits, go to: https://pratumco.com/careers/

Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.

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