What are the responsibilities and job description for the Assistant Community Manager position at Pratum Companies?
Assistant Community Manager
We are seeking an experienced and results-driven Assistant Community Manager to oversee leasing operations at our affordable housing community governed by HUD/Section 8 regulations. Responsible for helping lead the team, ensuring full occupancy, maintaining compliance with Section 8 requirements, and delivering exceptional customer service to current and prospective residents. This role includes marketing efforts, application processing, income verification, renewals, and coordination with property management to maintain accurate records and meet occupancy goals. Ideal candidates have a strong understanding of tax credit housing, Fair Housing laws, and affordable housing compliance.
Essential Duties
- Assist with the management of the affordable housing/section 8 compliance, certification, and recertification programs for HUD.
- Maintain property waiting list
- Coordinate on-site data collections and processing of resident information
- Schedule resident recertification interviews and follow through to completion
- Ensure proper calculation of income, assets, rent levels, etc.
- Assist manager with accounts receivables and account payables
- Coordinate apartment inspections and create work request
- Assist residents with inquiries
- Maintain resident files in accordance with company policy & regulatory agency policy
- Assist office staff on other tasks, including collection of rents and social activities
- Assist with the several administrative and leasing tasks
- Perform other duties as assigned by management
- At least 2 years previous property management experience in the affordable housing industry– REQUIRED
- 2 years' experience in HUD/Section 8 compliance, certification and recertification
- Excellent and premiere customer service orientation
- Be able to perform job duties with limited oversight in a fast-paced environment
- Excellent verbal and written communication skills
- Accounts receivable and collections experience
- 2 years recertification experience or professional certification such as Certified Occupancy Specialist and any of the industry HUD/Section 8 designations
- Attention to detail and ability to work independently on assignments
- Proficient in Word, Excel, Outlook, One-Site Property Management Software and Internet
High school or GED. This position requires the ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions.
Professional Experience
A minimum of two years of experience in residential property management.
Attendance/Travel Requirements
The position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested. The position requires the ability to serve on-call, as scheduled or as necessary. Travel may be required at times to attend various owner gatherings either in the general vicinity of the associates home property, or in another state. You must also be able to attend certain resident events that are held after hours.
Computer Skills
- Minimum of basic knowledge of computers
- Ability to use Outlook and OneSite/Yardi
- Intermediate knowledge of Microsoft Suites
- Minimum of basic Internet knowledge
Must be capable of physically accessing all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry or maneuver weights of up to 50lbs. independently and 100 lbs. with assistance.
Learning & Development
Maintain a commitment to ongoing personal development and career growth though career path activities provided through the corporate office and external sources as needed.
Pratum Companies itself on offering a competitive salary and extensive, market-competitive health and welfare BENEFITS including:
- Medical, Dental & Vision
- Prescription Drug Program
- Paid Vacation & Holiday
- Paid Personal/ Sick Leave
- Company Paid Life Insurance
- Company Paid AD& D Insurance
- Company Paid Short- Term
- Company Paid Long-term Disability
- Supplemental Life Insurance
- Dependent Supplemental Life Insurance
- Educational Assistance
- Financial Planning
- Retirement Savings Plan with company matching
- Company outings and events
This role is non-exempt and has an anticipated pay rate of $19-$21 an hour for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. This position may be eligible to receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job-related factors. Full-time positions (30 hours/week) are eligible for 2 weeks’ paid vacation, 11 paid holidays, and health & welfare benefits as outlined on the Company’s website. To learn more about our company and our benefits, go to: https://pratumco.com/careers/
Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.
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Salary : $19 - $21