What are the responsibilities and job description for the Customer Experience Representative position at Pratt?
Customer Experience Representative
Pratt Chevrolet GMC Chrysler Dodge Jeep Ram – Calais, Maine
Job Description
Pratt is a trusted, top-rated automotive dealership and service center. We take pride in providing honest, transparent, and high-quality care for every customer interaction, and we’re looking for a Customer Experience Representative who can help deliver that same exceptional experience every day.
What You’ll Do
- Greet customers in person, by phone, and digitally
- Serve as a primary point of contact for customer inquiries and follow-up
- Schedule service appointments and assist with daily workflow coordination
- Dispatch and manage loaner vehicles
- Process payments accurately and efficiently
- Help resolve customer concerns and escalate issues appropriately when needed
- Support clear communication between customers and dealership departments
- Reach out to customers with service offers and assist with scheduling appointments
- Additional duties may be assigned as necessary to support customer experience operations
What We’re Looking For
- Strong communication and listening skills
- Friendly, professional, customer-focused attitude
- Ability and willingness to learn dealership processes and systems
- Organized, detail-oriented, and able to multitask in a fast-paced environment
- Comfortable using computers, phones, and basic software
- Valid driver’s license
- Previous customer service, retail, hospitality, or administrative experience preferred
Job Type
Part Time
Pay: From $16.00 per hour
Work Location: In person
Salary : $16