Associate Director, MRO Network Performance and Growth (Onsite)

Date Posted:

2025-11-26

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

What You Will Do:

We are seeking a dynamic and results-driven professional to join our team as an MRO Network Performance and Growth Leader. This role combines operational excellence leadership with strategic growth initiatives to ensure the success of our global MRO network. Key responsibilities include conducting annual network capacity assessments, driving improvements across Disassembly, Assembly, and Test (DAT) shops, engaging directly with customers such as operators and airframers, and collaborating with cross-functional teams to optimize network performance.

Where You Will Work From:
This role will work from one of the following Pratt & Whitney sites:

• East Hartford, CT

• West Palm Beach, FL

• Columbus, GA

• Singapore (non-expat)

Key Responsibilities:

• Operational excellence: Lead continuous improvement initiatives across the MRO network to enhance operational performance, efficiency, and quality. Establish and implement best practices to align with business goals and customer expectations.

• Annual network capacity assessments: Conduct comprehensive evaluations of the MRO network’s capacity to meet current and future market demands. Develop data-driven strategies to address capacity constraints and support long-term growth objectives.

• Customer engagement: Build and maintain strong relationships with airframers, and other key stakeholders. Act as the primary interface to understand customer needs and represent the MRO network in engagements.

• Collaboration with DATs: Partner with Disassembly, Assembly, and Test (DAT) shops to identify opportunities for process improvements, resource optimization, and seamless integration across the network. Ensure alignment with broader operational goals.

• Performance Optimization – Develop and track key performance indicators (KPIs) to monitor the health of the MRO network. Drive initiatives to improve turnaround times, reduce costs, and meet or exceed customer satisfaction metrics.

• Cross-functional collaboration: Work closely with engineering, materials solutions, vendor repair value streams, and other internal teams to deliver integrated solutions that address overall turnaround time performance.

• Travel expected: up to 25% domestically and internationally

Qualifications You Must Have

• Advanced Degree and 10 years of experience in Engineering, Operations, Valuestream, Program/Project Management, or Operational Excellence / Process Improvement; OR Bachelor’s degree and 12 years of relevant industry experience.

• 6 years of experience within Aerospace or Aftermarket industry, ideally within a part repair station or MRO DAT engine center.

Qualifications We Prefer

• Advanced degree in STEM field, Project Management, or Operations.

• Experience with disassembly, assembly and test (DAT) process and quality standards, ideally within a turbofan engine MRO DAT environment.

• Strong knowledge of Aftermarket overhaul and repair industry (MRO), shop operations, capacity planning, and customer engagement strategies.

• Demonstrated success in operational excellence (OpEx), Six Sigma, Lean, ACE, CORE, process improvement, or strategic planning.

• Project management skills or certification (PMP), with experience managing large-scale cross-functional projects.

• Proven ability to analyze complex data and drive actionable insights to optimize performance.

• Familiarity with airline engine maintenance costs and contract financial details.

• Proficiency in leveraging data, KPIs, and metrics to drive outcomes.

• Strong communication (written and verbal) and presentation skills with ability to establish credibility and trust among business partners and senior leadership.

• Strategic thinker with sound business judgment and innovative mindset.

What is my Role Type:

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Learn More and Apply Today!

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 147,000 USD - 295,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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