What are the responsibilities and job description for the Services Manager position at Pratt Industries?
Services Manager
- This position will be based in Phoenix, Arizona (West Valley)
The Services Manager is a role for the strategic purpose of full-time focus on developing, tracking, compiling, analyzing and communicating measurements of business activity that describe customer service and experience. This role will provide the company with a better understanding of the customer as well as opportunities to improve overall customer service and support. This position will be responsible for providing data-driven insights focused on our customers in the form of analytics, reports and presentations generating compelling and actionable insights for all stakeholders. The ideal candidate will exhibit a passion for the customer, a positive motivational style that inspires all employees to become customer focused and a strong background in reporting analytics.
The Services Manager is also responsible for the duties listed below and managing the Customer Support Analysts' supporting our customers' needs. This is a working managerial position in which accounts will be assigned to the Services Manager in addition to support staff is volume determines additional resources.
DUTIES AND RESPONSIBILITIES
Position requires Data input to perform the following tasks :
EDUCATION and / or EXPERIENCE :
High school diploma or GED
Candidates are PREFERRED who offer the following :
Experience working in a manufacturing environment
Computer data-entry experience
Experience in Supply Chain
Experience in the corrugated box industry
LANGUAGE SKILLS :
Excellent communication skills. Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals. Ability to write routine reports and correspondence.
MATHEMATICAL SKILLS :
Ability to add, subtract, multiply, divide in all units of measure. Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
REASONING ABILITY :
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form. Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.
TECHNICAL SKILLS :
Application knowledge and skill for computer data entry
Application knowledge of products and production processes
Quality standards - knowledge of the DC Quality System along with Customer requirements
PHYSICAL DEMANDS :
Employee is regularly required to walk and talk and hear, stand, and sit. Vision requirements include : close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT :
While performing the duties of this job, the employee is frequently exposed to wet and / or humid conditions, moving mechanical parts, and fumes or airborne particles. The noise level in the work environment can be loud.
PERFORMANCE MEASUREMENTS :
The performance of the Services Manager will be measured as follows :
Pratt Industries is America's 5th largest paper and packaging company with more than 9,000 highly skilled green collar employees dedicated to the environment and sustainability. Pratt Industries is one of the largest corrugated packaging companies in America, with sophisticated manufacturing facilities in more than twenty states. The company operates several of the most modern, cost effective paper mills in the country, as well as a series of sheet and box plants strategically placed throughout the United States offering a wide range of creative packaging solutions. Pratt Industries is committed to recycling and the environment by harvesting the urban forest.
Pratt Industries offers competitive compensation plans with full benefits package including medical, dental, vision, life, disability, All State, Pre-Paid Legal, and 401(k) with company match, paid vacation, paid holidays, and childbearing and parental leave.
