What are the responsibilities and job description for the Customer Service Representative position at Pratt Industries?
Customer Service & Operations Specialist (Agriculture)
Location: Swedesboro, NJ
Reports to: Operations Manager
Are You Ready to Be the Essential Link?
Are you a seasoned customer service professional with a knack for logistics and a drive for operational excellence? Do you thrive in a dynamic, fast-paced environment where your work directly impacts the success of the business?
Pratt is looking for an experienced and proactive Customer Service & Operations Specialist to bridge the gap between our customers, sales team, and manufacturing operations. This isn't just a phone job—you’ll be a key driver of efficiency, customer satisfaction, and continuous business improvement within the agriculture and manufacturing sector.
Why Join the Pratt Team? (Pratt Perks)
We value our employees and prove it with industry-leading benefits that start fast:
As a Customer Service & Operations Specialist, you’ll manage the entire order lifecycle and be a central figure in improving the customer experience and driving operational efficiency. You’ll move beyond simple order entry to participate in value-added projects that lead to overall business improvement and cost savings.
Key Responsibilities: The Core of the Role
Customer & Sales Support
Essential Qualifications
Location: Swedesboro, NJ
Reports to: Operations Manager
Are You Ready to Be the Essential Link?
Are you a seasoned customer service professional with a knack for logistics and a drive for operational excellence? Do you thrive in a dynamic, fast-paced environment where your work directly impacts the success of the business?
Pratt is looking for an experienced and proactive Customer Service & Operations Specialist to bridge the gap between our customers, sales team, and manufacturing operations. This isn't just a phone job—you’ll be a key driver of efficiency, customer satisfaction, and continuous business improvement within the agriculture and manufacturing sector.
Why Join the Pratt Team? (Pratt Perks)
We value our employees and prove it with industry-leading benefits that start fast:
- Quick Access to Healthcare: Eligible for insurance benefits within ONE MONTH of hire.
- Performance Bonus: Eligible for our Gainsharing bonus after just one full month of employment.
- Secure Your Future: Start with our 401(k) with a partial match after 3 months.
- Time to Recharge: Start earning PAID vacation days after 6 months.
As a Customer Service & Operations Specialist, you’ll manage the entire order lifecycle and be a central figure in improving the customer experience and driving operational efficiency. You’ll move beyond simple order entry to participate in value-added projects that lead to overall business improvement and cost savings.
Key Responsibilities: The Core of the Role
Customer & Sales Support
- Serve as the primary point of contact for all customer inquiries, order processing, and complaint resolution.
- Accurately process and place customer orders on a timely basis, including managing complex purchase orders.
- Maintain and update required daily reports and forward essential confirmations (Order Acknowledgements, ASN, and COAs) to customers.
- Coordinate with accounting for credit form approvals and assist sales personnel with account needs.
- Maintain accurate and organized customer files.
- Inventory Control: Actively manage and maintain inventory levels for all required inventoried items.
- Logistics Efficiency: Oversee the drop trailer program, providing recommendations to boost efficiency and reduce costs.
- Product Coordination: Process new product items, including collecting New Item Checklist (NIC) documentation and coordinating approval meetings.
- Warehouse Liaison: Coordinate with warehouse supervision to preemptively avoid problems between the warehouse and the customer; develop strong working relationships across all departments.
Essential Qualifications
- Education: High school diploma or GED.
- Experience: Five years of proven experience in a distribution or manufacturing environment.
- Technical Acumen: Strong computer literacy with proficiency in MS Office (Word/Excel) and modern data management systems.
- Communication: Ability to write business reports, present to groups, and interpret complex operating manuals or performance reports.
- Mathematical Skills: Ability to compute rates, ratios, percentages, and calculate figures such as discounts, costs, proportions, and volumes.
- Problem-Solving: Strong reasoning ability to solve problems where limited standardization exists.
- Specific experience in the Agriculture or Corrugated Container industry.
- Application knowledge of agricultural production processes.