Medical Assistant

Medical Assistant / Medical Scribe

Job Summary

We are seeking a highly skilled and detail-oriented Medical Assistant. The ideal candidate must be efficient, compassionate, and capable of handling patient concerns with common sense and professionalism. This role requires strict adherence to established checklists, protocols, and compliance standards to maintain seamless operations.

Key Responsibilities

• Perform direct and indirect patient care duties under Providers’ supervision.
• Verify and document patient history, including:
• Chief complaint, current medications, medical history, allergies, surgical history, family history, social history, and preventive medicine reviews.
• Measure and record vital signs in the Electronic Health Record (EHR).
• Triage patients, phone calls, and in-office concerns, escalating when necessary.
• Explain treatment procedures to patients and prepare both the patient and exam room for examination.
• Perform spirometry, six-minute walk tests (6MWT), and other diagnostic procedures as per Providers’ orders.
• Assist Providers with diagnostic tests, medical procedures, and examinations as directed.
• Hand instruments and equipment to Providers during procedures.
• Educate patients on treatment plans, medications, and procedures as instructed by the Providers.
• Ensure patient charts are updated with accurate documentation of assessments, treatments, and follow-ups.
• Ensure cleanliness and necessary supplies are stocked.

• Complete accurate documentation in the EHR, including medical services rendered, test results, and supplies used.
• Schedule follow-up appointments, referrals, and coordinate with specialists as needed.
• Ensure all orders, prescriptions, and prior authorizations are completed per Providers’ instructions.
• Check and restock medical supplies and ensure all equipment is functional.
• Ensure all required paperwork and consents are properly filed in patient charts.
• Work closely with the remote call support team to address patient queries regarding medication refills, outbound referrals, prior authorizations, and all other clinical queries.

• Ensure all required tests and follow-ups are scheduled at the check-out.
• Check and send required outbound referrals as instructed by the Providers.
• Ensure proper insurance verification, referrals, and authorizations are completed before the patient’s appointment.
• Coordinate with the billing team to ensure proper documentation for billing accuracy and compliance with healthcare regulations.
• Assist the front office team as needed with patient check-in/out, referrals, prescription medication management, inbound/outbound calls, and other clerical tasks.

• Handle patient concerns with common sense and a solutions-oriented approach.
• Use critical thinking to resolve patient issues smoothly and professionally.
• Provide a compassionate and empathetic patient experience at all times.
• Ensure a smooth check-in/check-out process to minimize wait times and improve patient flow.

• Be proficient in EHR systems and other required software for fast and accurate data entry.
• Maintain strict HIPAA compliance and patient confidentiality.
• Follow OSHA and infection control protocols to ensure a safe clinical environment.
• Ensure all required paperwork, consents, and pre-visit documentation are in the patient chart before the visit.

• Perform any additional duties as assigned by management to support clinical operations.
• Follow chain of command for reporting concerns or operational issues.
• Willingness to work at both Fayetteville and Sanford locations as scheduled by management.

Qualifications & Skills

• Medical Assistant certification (CMA, RMA, or equivalent), Bio-grads, pre-med / pre-nursing students are also recommended to apply.
• Previous experience in a medical office, pulmonology, or sleep medicine setting is a plus.
• Strong attention to detail and ability to follow protocols without deviation.
• Excellent communication and interpersonal skills.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Basic computer proficiency, including EHR documentation.

Schedule & Work Environment

• Full-time, onsite position at Wake Forest location.
• Requires standing, bending, and lifting medical equipment or supplies.

Read & Acknowledged by,

Signature: _____________________________________

Printed Name: _____________________________________

Job Types: Full-time, Part-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person

Salary : $20 - $25