Retail Lead/Loan Administrator

Location: Quincy, Illinois

About The Role

We are seeking a Hybrid Retail Lead & Loan Administrator to support both front-line retail banking and loan administration functions. This role is ideal for someone who enjoys working with customers while also supporting lending operations in a community banking environment.

You will assist with daily branch transactions and support lenders with loan origination, documentation, servicing, and portfolio management. Accuracy, professionalism, and strong customer service are essential to success in this role.

What You’ll Do

Retail Banking

• Provide friendly, professional customer service
• Process deposits, withdrawals, transfers, loan payments, and check cashing
• Balance and maintain a cash drawer
• Open and service consumer and business accounts (checking, savings, CDs, IRAs, HSAs)
• Educate customers on bank products, services, and digital tools
• Maintain confidentiality and follow all security and regulatory procedures
  
  
  

Loan Administration & Lending Support

• Assist lenders with loan origination, closing, and servicing
• Communicate with loan customers and act as a liaison when needed
• Input and maintain loan data in the core system
• Coordinate with third parties (appraisers, title companies, etc.)
• Track documentation and follow up on outstanding items
• Prepare and review loan and portfolio reports
• Assist with annual financial statement collection and loan reviews
  
  
  

What We’re Looking For

• Associate degree preferred, but not required
• Banking, lending support, or cash-handling experience preferred
• Strong attention to detail and organizational skills
• Excellent communication and customer service skills
• Ability to manage multiple priorities and meet deadlines
• Comfortable using banking systems and Microsoft Word, Excel, and Outlook
• Professional, dependable, and adaptable
  
  
  

Training & Development

This position includes extensive training due to the combined retail and lending responsibilities. Most employees begin to feel comfortable in the role within 3–6 months, with continued learning over time. Some training may require travel to other branch locations. Attendance at the bank-wide training day on the Martin Luther King Jr. Holiday is mandatory.

Physical Requirements

• Ability to stand for extended periods
• Occasionally lift up to 25 pounds
  
  
  

Compensation & Benefits

We offer competitive compensation and benefits, including:

• Competitive base pay with potential bonus opportunities
• 401(k) with employer match
• Employer-paid health and life insurance
• Paid vacation, sick time, and holidays
  
  
  

All candidates must successfully complete a pre-employment credit background check and drug screening. We are an equal opportunity employer and consider all qualified applicants without regard to any characteristic protected by law.