Clinical Medical Assistant / Patient Care Coordinator

Position Summary

Prairie Roots Health is seeking a dependable, personable, and highly organized Medical Assistant to support our functional medicine and direct primary care teams.

This is a hybrid clinical and administrative position designed to improve the patient experience while allowing our providers to spend more of their time focused on direct patient care. The ideal candidate is comfortable communicating with patients by phone and electronic messaging, assisting with routine clinical tasks, managing prescription refill requests, as well as providing front desk coverage for a portion of their weekly hours.

This person should enjoy working in a small, collaborative practice where flexibility, initiative, attention to detail, and excellent patient communication are highly valued.

Primary Responsibilities

Patient Communication & Clinical Support

• Answer and appropriately triage incoming patient phone calls and electronic messages.
• Respond to routine patient questions within established clinic protocols and route clinical questions to the appropriate provider when needed.
• Assist providers with management of their patient inboxes and outstanding tasks.
• Communicate provider recommendations and follow-up instructions to patients when appropriate.
• Assist with obtaining outside medical records, laboratory results, imaging reports, and other clinical information.

Prescription Management

• Receive and process routine prescription refill requests.
• Prepare appropriate chronic medication renewals for provider review/authorization.
• Communicate with patients and pharmacies regarding routine prescription issues.
• Identify requests requiring provider evaluation rather than routine renewal.

In-Clinic Patient Care

• Obtain and document vital signs and other basic clinical measurements.
• Perform or assist with InBody assessments and other clinic screenings as trained.
• Update medication, supplement, allergy, and medical history information.
• Prepare examination rooms and assist providers with basic clinical procedures when needed.
• Maintain clinical supplies and notify the appropriate team member when supplies need to be reordered.
• Assist with other clinical tasks within training, certification, clinic protocols, and applicable scope of practice.

Scheduling & Front Desk Cross-Coverage

• Assist with incoming telephone calls during periods of high call volume.
• Schedule and reschedule patient appointments.
• Understand Prairie Roots Health services well enough to appropriately direct patients to Functional Medicine, DPC, Chiropractic, or other available services.
• Provide front-desk coverage for about 10 hours per week and during receptionist PTO, illness, maternity leave, lunch coverage, or other staffing gaps.
• Check patients in and out and assist with basic payment collection when covering reception.

Qualifications

Preferred:

• Medical Assistant training or certification (CMA, CCMA, RMA, or equivalent).
• Previous outpatient clinic or primary care experience preferred.
• Experience with prescription refill workflows, patient messaging, and electronic health records.
• Experience with scheduling or medical reception.

Strong candidates will demonstrate:

• Excellent verbal and written communication.
• Strong judgment regarding what can be handled independently versus what needs to be escalated to a provider.
• Exceptional attention to detail.
• Comfort with computers and learning new software.
• Professional, warm, and confident patient communication.
• Reliability and willingness to cross-cover different areas of the clinic.
• Ability to work independently while remaining highly collaborative.
• Interest in whole-person, preventive, and functional approaches to health.

Pay: From $21.00 per hour

Expected hours: 30.0 – 35.0 per week

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Salary : $21